[Resolved] ICICI Bank — Emi overdue shown by bank | |||
Dear Sir/Madam, This is bring to your kind notice that I had taken the Home Loan of Rs.2,50,000/= in 2002 bearing Appl.No.2528906,LAN---LBDEL[protected] and the EMI of Rs.3270/= was fixed.Again Ihad taken the Loan of Rs.1,50,000/= in 2003 bearing Appl. No.[protected] and LAN---LBDEL[protected] but no EMI was fixed by the bank for this amount.Both the Loan were merged despite of two application Nos.i.e.2528906,LAN---LBDEL[protected] and [protected] and LAN---LBDEL[protected].The EMI Rs.4185/= was cleared from my account on 12/11/2003.The EMI Rs 3270/= and Rs 4185/= were withdrawn from my account in same month in 2003.I have paid three times stop payment chrges Rs.3*25=Rs.75 and cheque return charges Rs.100/=(9/01/2004) to Axis bank ltd.The EMI of Rs.1505/= was withdrawn from my account on 7/9/09 and 25/9/09 for the same application no.The EMI of Rs.1568/= and Rs.1613/= were withdrawn from my account on 7/3/09 and 24/3/09 respectively for the same application no. I am paying all the installments but the bank is showing overdues to my both accounts as mentioned above.I have visited many times ICICI Bank Jhandewalan and meet to your customer care managers(Mr.Avishek Chandola in 2005,Mr.Chandan Bhatia,Mr.Jitendra Singh,Mr.Manuj Khurana).They tried their best but the problem could not resolved completely. I have provided all the proofs which were asked to me in these last six years. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
dear sir
I am sendindg the e mail of mr jenish shah to you in this regard.This is the outcome of last six months dealig with mr jenish shah.i want the refund of rs 175 + 4185 = rs 4360/. I have given all the proof which were asked to me.
regards
ashok kumar
c-352 shalimar garden extn ii sahibabad (ghaziabad)
LAN---LBDEL[protected] and LAN---LBDEL[protected].
M [protected]
On Tue, 15/3/11, Jenish Shah <senior.[protected]@ICICIBANK.COM> wrote:
From: Jenish Shah <senior.[protected]@ICICIBANK.COM>
Subject: RE:'ICICICARE=[protected]' FW: EMI over due
To: "ashok kumar" <[protected]@YAHOO.CO.IN>
Date: Tuesday, 15 March, 2011, 6:57 PM
Dear Mr. Kumar,
We refer to your appended e-mail of March 4, 2011 addressed to Senior Management which has been forwarded to the undersigned for due analysis and redressal.
We wish to inform you that cheque numbers 522930, 522931, 522934 and 522935 are paid towards Pre EMI for May '03, June '03, July '03 and August '03 respectively and the cheques are cleared in your account. Also, cheque number 537776 is paid towards Pre EMI in September 2003 in loan account number LBDEL[protected].
We wish to inform you that the cheque number 419787 is towards November 2003 EMI in loan account number LBDEL[protected]. Also, with regards to the refund in December 2003, the due for LBDEL[protected] was Rs. 2572 and due for LBDEL[protected] was Rs. 1613. Post receipt of payment of Rs. 4185 in LBDEL[protected], Rs. 1613 was transferred to LBDEL[protected] and extra EMI amount of Rs. 3270 was refunded vide cheque number 070448 in December 2003 for LBDEL[protected].
With regards to your request for Rs. 4185 debited, we wish to inform you that for cheque no: 537777 amounting to Rs. 4185/-, receipt was updated in both loan nos. LBDEL[protected] and LBDEL[protected] with partial amount of Rs. 2572/- adjusted towards 29/05/2004 installment overdue in LBDEL[protected] and Rs.1613 was adjusted in LBDEL[protected] towards 29/5/2004 installment overdue.
With regards to cheque number 537782, the cheque is a split EMI wherein Rs. 1613 is updated in LBDEL[protected] and Rs. 2572 is updated in LBDEL[protected]. Hence, Rs. 4185 has been debited from your savings account.
With regards to cheque number 537786, we understand that the amount of Rs. 4185 was debited from your account in August 2004 however the split EMI was updated in your loan account only in November 2004. We apologize for the inadvertent debit due to an operational error from our end.
With regards to cheque number 537785, we will revert to you on or before March 21, 2011.
Thanking you for writing to us.
Sincerely,
Jenish Shah
Manager – Senior Management Desk
I am sendindg the e mail of mr jenish shah to you in this regard.This is the outcome of last six months dealig with mr jenish shah.i want the refund of rs 175 + 4185 = rs 4360/. I have given all the proof which were asked to me.
regards
ashok kumar
c-352 shalimar garden extn ii sahibabad (ghaziabad)
LAN---LBDEL[protected] and LAN---LBDEL[protected].
M [protected]
On Tue, 15/3/11, Jenish Shah <senior.[protected]@ICICIBANK.COM> wrote:
From: Jenish Shah <senior.[protected]@ICICIBANK.COM>
Subject: RE:'ICICICARE=[protected]' FW: EMI over due
To: "ashok kumar" <[protected]@YAHOO.CO.IN>
Date: Tuesday, 15 March, 2011, 6:57 PM
Dear Mr. Kumar,
We refer to your appended e-mail of March 4, 2011 addressed to Senior Management which has been forwarded to the undersigned for due analysis and redressal.
We wish to inform you that cheque numbers 522930, 522931, 522934 and 522935 are paid towards Pre EMI for May '03, June '03, July '03 and August '03 respectively and the cheques are cleared in your account. Also, cheque number 537776 is paid towards Pre EMI in September 2003 in loan account number LBDEL[protected].
We wish to inform you that the cheque number 419787 is towards November 2003 EMI in loan account number LBDEL[protected]. Also, with regards to the refund in December 2003, the due for LBDEL[protected] was Rs. 2572 and due for LBDEL[protected] was Rs. 1613. Post receipt of payment of Rs. 4185 in LBDEL[protected], Rs. 1613 was transferred to LBDEL[protected] and extra EMI amount of Rs. 3270 was refunded vide cheque number 070448 in December 2003 for LBDEL[protected].
With regards to your request for Rs. 4185 debited, we wish to inform you that for cheque no: 537777 amounting to Rs. 4185/-, receipt was updated in both loan nos. LBDEL[protected] and LBDEL[protected] with partial amount of Rs. 2572/- adjusted towards 29/05/2004 installment overdue in LBDEL[protected] and Rs.1613 was adjusted in LBDEL[protected] towards 29/5/2004 installment overdue.
With regards to cheque number 537782, the cheque is a split EMI wherein Rs. 1613 is updated in LBDEL[protected] and Rs. 2572 is updated in LBDEL[protected]. Hence, Rs. 4185 has been debited from your savings account.
With regards to cheque number 537786, we understand that the amount of Rs. 4185 was debited from your account in August 2004 however the split EMI was updated in your loan account only in November 2004. We apologize for the inadvertent debit due to an operational error from our end.
With regards to cheque number 537785, we will revert to you on or before March 21, 2011.
Thanking you for writing to us.
Sincerely,
Jenish Shah
Manager – Senior Management Desk
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
23618
Pending
2043
Resolved
14252
+91 22 2653 1414
ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
View all ICICI Bank contact information
We are sorry to hear about your experience.Wehave made a note of your Loan Account number.We'll contact you and work to address your issue at the earliest.
Regards,
ICICI Bank Customer Service Team.