[Resolved] ICICI Bank — Improper information | |||
Hi Myself Alok Dixit a ICICI bank saving account holder. I have logged a complain on 14-08-12, regarding a fraud transaction which is made on 13-08-12 by my debit card and the Complain number is[protected]. I have submitted all the required documents to the Icici Recon Team team on 22nd August 2012 and i have a acknowledgment for same,but they have closed my complain and updated on their system that they haven't received the documents. Same time one of Customer Care Executive (Vimal) informed my that my complain was rejected as i'm not meeting with one of the condition,So I'm not getting the correct information form icici bank ,they are trying to hide some information. I need some help so that i can claim the fraud transaction. I hope to get a some support For any further information please contact me. E-mail : [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Sir / Madam
This refers to my discussion with ICICI Executive, Mr.Piyush today on the 23rd of March 2009.
My Credit Card No.is [protected] Issue Dt.01/07 & Exp.Dt.01/11.
In context to my earlier payment of Rs.3, 668.34/-, the cheque No.198128 Dt.06.12.08 was deposited in Thane-East ATM Branch on the 4th of December 2008. The said was lost in transit and a person from Collection dept has visit my home to collect the cheque of Rs.5, 778/- (Excl Late Payment Fees)on the 29th of December 2008.
A request was made to the ICICI Credit Card Executive for waiver off Late Payment fees, but however the havn't reversed the minimum amout due, which is Mandatory to be paid, as told by Mr.Piyush.
Since this is not my fault that the cheque got lost in transit, then why should I pay the Minimum amount.
However, I had made a transaction of Rs.200/- in the month of February 2009 and now ICICI Bank is asking for the minimum amt due plus Interest charges.
This means, for making a transaction of Rs.200/-, now I have to pay Rs.800/-, this is nothing but trying fool the customers.
Request you to kindly look into the matter and please HELP me.
Thanks & Regards,
Mazhar Sayed.
M:[protected].
This refers to my discussion with ICICI Executive, Mr.Piyush today on the 23rd of March 2009.
My Credit Card No.is [protected] Issue Dt.01/07 & Exp.Dt.01/11.
In context to my earlier payment of Rs.3, 668.34/-, the cheque No.198128 Dt.06.12.08 was deposited in Thane-East ATM Branch on the 4th of December 2008. The said was lost in transit and a person from Collection dept has visit my home to collect the cheque of Rs.5, 778/- (Excl Late Payment Fees)on the 29th of December 2008.
A request was made to the ICICI Credit Card Executive for waiver off Late Payment fees, but however the havn't reversed the minimum amout due, which is Mandatory to be paid, as told by Mr.Piyush.
Since this is not my fault that the cheque got lost in transit, then why should I pay the Minimum amount.
However, I had made a transaction of Rs.200/- in the month of February 2009 and now ICICI Bank is asking for the minimum amt due plus Interest charges.
This means, for making a transaction of Rs.200/-, now I have to pay Rs.800/-, this is nothing but trying fool the customers.
Request you to kindly look into the matter and please HELP me.
Thanks & Regards,
Mazhar Sayed.
M:[protected].
Hi,
We are sorry for the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you soon to assist you.
Regards,
ICICI Bank Customer Service Team
We are sorry for the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you soon to assist you.
Regards,
ICICI Bank Customer Service Team
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ICICI Bank — Improper Customer Care
have applied for balance transfer in my ICICI credit card. I was informed that I will get the DD in 5 days. But I did not receive even after ten days.When I called the customer service, they are not responding in a right way and also not allowing me to contact the next level officers. I am totally frustrated.
The data base wihich they are mainintaining is totally incorrect. But they are not ready to accept and providing the same incorrect contact numbers for the couriers.
We have three couriers named Expree, Express delivries & Express IT. But they are striclty saying that all the three are same and giving the same numbers..
This is creating total irritatio to the customers. I have wasted more tha 100 mins in this tracking issues. But no solution provided.
At last I decided to cancel the Balance transfer. That customer care people are not ready to take the cancellation request too.
Credit Card No :[protected]
Req No : BT[protected], Amount Rs. 15000
Name : Thangavel K