ICICI Bank — Wrong address

Address:

Kolhapur, Maharashtra

I had opened a savings account on 23/08/2011 with ICICI Bank, Jaysingpur Branch. As my permanent address is of Ajmer they told me to provide passport which has Ajmer's address and Telephone Bill for communication address of Jaysingpur and it was informed to me that I will get the kit which consists of Cheque Book, Debit Card, Pin, etc. within 8-10 business days. I was happy till then but I had not received anything till 10/09/2011 so I called the so called customer care and they informed me that it has been dispatched on 05/09/2011 and told me to visit the branch for further information. I visited the branch and to my horror my permanent and communication address is showing as Ajmer and the kit was on the way to Ajmer where in theres no one to collect it. The bank authorities informed that the Bank Person has given the correct details and the error is from our end as we had not informed them about the communication address where in the fact is that I also gave the telephone bill of Jaysingpur after sometime when they were caught in the web they accepted that the error is from the verification dept. After this they informed that I will have to resubmit the documents and it will take more 10-15 days for the kit to reach me as it will be delivered from Ajmer to Jaipur and then Jaipur to Jaysingpur and then I will have to collect it from the branch. They have issued only a five leaflet booklet for 1 month usage. This is the worst and unexpected service from ICICI. I will be writing this to consumer complaint as well for further investigation as this can lead to fraud case accounts.... I have forwarded the same to Indian Consumer Complaint, India Complaints and ICICI Complaint services... Lets see what happens next??? Now I really know why ICICI's tag is HUM HAIN NA... for confusions????