[Resolved]  ICICI Bank — Directly deducted amount from saving a/c

Address:

South 24 Parganas, West Bengal

Dear sir

Myself, Subrata Saha, one of your valued corporate customer, was having ICICI credit card (no.[protected]) & savings bank account (no.[protected] at your bank. The saving bank account is around 11 years old.

I have some issues with credit card. There was some technical & your persons errors and because of your error, I had been penalised of Rs.19,800. It has been already communicated many times to your representative (refer my mail below). However, there was no right process & procudure of judgement. Many times, your representative told me to settle this account with some lumsum cash amount (seems to be suspecious to me). However I have not given any amount.

Your representative treaten me many times. Most unfortuitate part is without my permission & intimation, one day you have deducted this amount from my savings account.

Please note that there were 3 cheques were already issued to other agencies which were from this savings account. All the cheques are bounced because of fund and I haved penalised again of amount Rs.1000 for which you are only responsible.

For your information, this has happened not only with me. Same has happened to other many customers also. I find this bank is follwing most dangerous & corrupted persons / policies. In this way you can also loose your valuable customers.

I have already closed my credit card account. I am now closing my saving account also. I am spreading this massage to my friend & society. For your information, sir, I am sending this to you also.

View above, my sincre request to take follwoing immediate steps : -

1) Investigate my case.

2) Arrange to make repayment of deducted amount of Rs.19,800. Please note that you can not deduct any amount without convincing customer. This is customer hard money.
3) Arrange to return penalised amount which were deducted due to bouncing of cheques.

With warm regards

Subrata Saha
[protected]

On 12/30/10, subrata saha <[protected]@gmail.com> wrote:
> Dear Sir
>
>
>
> As mentioned in mail below, I was having ICICI bank credit card having no.
> .[protected]. This is closed on long back in the year of 2008.
>
>
>
> After that, I received frequent SMS regarding outstanding payment. However,
> I have already told you that I have cleared the amount whatever I have
> purchased. Due to your internal / system error, the outstanding amount is
> appearing. Can you please tell me, why I will pay the penalties which was
> generated / created by your system issues. Under no fault of mine, you are
> repeatedly harrsing me.
>
>
>
> As mentioned in my trial mail, again I would like to inform you that these
> SMS / reminders create very much mental pressure to me & for that I am not
> able to sleep properly. For this mental agony, if anything happens to me,
> you are fully responsible for that. I am also writing to this to the
> consumer board.
>
>
>
> Once again I sincerely request you to close my account.
>
>
>
>
>
> Regards
>
> Subrata Saha
>
> [protected]
>
>
>
> *From:* saha s (Admin)
> *Sent:* Wednesday, September 30, 2009 9:52 AM
> *To:* 'Head Service Quality'
> *Subject:* RE: RE:'ICICICARE=[protected]' ICICI Bank Credit Card
>
>
>
> Dear sir
>
>
>
> Reference to my earlier mail, as I inform you that having a ICIC bank
> preferred credit card, since 2004. The card was given to me by some of your
> agent at kolkata having life time free card without any renewal fee. But
> just after one year, a bill statement was sent having the renewal fee of
> 750/-. That time, i talked to your representative over phone & it was
> communicated to me that by mistake the amount had been send, please did not
> pay & it would be regularized in next bill. But after that there were
> several bills came & the amount was not reversed and even that it
> multiplied
> by many fold with penalty charges. Several times, it was communicated to
> your representative, but no positive things came. Till date, I have paid
> the
> purchase amount and I will not pay the penalties which was not account for
> by me.
>
>
>
> Now often, I got SMS , letter from your side stating about non payment of
> credit amount. These create very much mental pressure to me & for that I am
> not able to sleep properly. I want to make it clear that if there is any
> purchase amount balance, I will definitely pay the amount. However, I will
> not pay the penalty & other wrong charges for which I was not accountable.
>
>
>
> Earlier I have approached to you many times, however I have received any
> positive response from you. Moreover, your representative, behavior is also
> not proper. I am also holding a responsible post. Money is not at all a
> matter; matter is a principal & your commitment to the customer. It is look
> like a chitting to the customers. Please also note that this grievance is
> not with me, it is with most of your customer.
>
>
>
> In this regard please note that as mentioned earlier, I have already
> surrendered this credit card. Therefore, I request you please close my
> account immediately and also do not send any SMS & letter to me in this
> regard; or else I will send this matter to consumer’s forum as a case of my
> mental harassment.
>
>
>
> Regards
>
> Subrata Saha
>
> [protected]
>