[Resolved]  ICICI Bank Limited — Reg. Request for Reversal of Rs.4307/-

Dear Sir, (Reg. Request for Reversal of Rs.4307/-)

This complaint is regarding a transaction i made at a shopping outlet last year (27-Sep-08) where my money (Rs.4307/-) has been deduced four times from my account and reversed twice. I lodged a complaint regarding this to customer service on the very next working day.

They have asked for a written complaint to be posted to Debit recon team and I have done the same twice through professional couriers (No.[protected] dated 17-Nov-09 & No.[protected] dated 30-Apr-09).

On 03-Feb-09, I received a mail from customer service stating that,
"According to the debit recon team, we have received the Letter and it has been forwarded for charge slip retrieval.
Looking forward to your cooperation."
Sincerely,
Dinesh Mishra
Customer Service Executive
ICICI BANK Ltd.

I posted a mail to Customer Service Head for escalation of the same issue.

Again I received a post stating that Debit recon team has not received the complaint letter yet and asking me to send the complaint letter once again. I spoke regarding this to Customer Service Manager - Madhuri (Extn.-4509) and she promised for an instant action within two days. It has been 3 weeks since she told so. But I didn’t receive any further information on this.

I tried to contact customer service through mail but they are not responding to my mail.

Please do the needful for the earlier reversal of my money.

Thanks & Rgds,
Anees Ahamed M F
Mobile : [protected]