[Resolved]  ICICI Bank Ltd — Delay in reversal of wrong credit

ICICI Bank Ltd — Reversal of amount

I did a transaction of 1391 rs (July end) on IRCTC which was unsuccessfull, so i got the amount credited back to my account in 4 days, however it was again deducted by bank saying they have not received the amount.

I called them several times then they raised complaint and said it will take 35 days to get back the amount. I've received teh confrimation email from IRCTC which give payment reference number and all and amount being credited back on 4-Aug. I waited for 35 days and date when i was supposed to get credit which i got a written confirmation from bank was 12-Sep however credit was not done. when i called up and enquired it took half hour and they said it will take more 35 days, as a customer i didn't had any other option than just wait. and i got the written confirmation that amount will be credited on 19-Oct, and again on 21-Oct but again as usual it was not done.

Again i had to call and ask the status so after speaking to manager he said he will give me call back on saturday (24-Oct) and credit back the amount which was not done as usual. again i called up on sunday i.e. 25-Oct and got the amount credited on monday i.e 26-Oct.

I didn't received any reply from their nodal office nor the headofservice and they didn't kept me in loop of anything.

Kindly suggest is there anything which can be done against bank as they have holded my amount for more than 80 days inspite of i receiving the irctc confirmation in 4 days.

Thanks & Regards,

Diwakar Dube
+91 [protected]

Dear Diwakar,

We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

ICICI Bank — DELAY IN RELEASE MY PF

DEAR SIR,

I AM GURPARSHAD FROM MALOUT, I WAS SALES EXCUTIVE FROM SALARY ACCOUNT. MY EMPLOYEE ID IS C36466 & JOINIG DATE WAS JULY 02,2009.MY SM AMANDEEP SINGH & HIS EMP ID 157385,SEC 09D CHD.I HAD REGINED MY JOB FROM LAST 25 DEC 2009 BUT I HAVE NOT RCD
MY PF YET TODAY.PLEASE HELP ME ABOUT THE MATTER.
I SHALL BE VERY THANK FULL TO YOU.

GURPARSHAD

Hi,

We tried contacting you, but you were not reachable. Please email us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer "1317007" in the subject line.

Regards,
ICICI Bank Customer Service Team.