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[Resolved]  ICICI Bank Ltd — Delay in reversal of wrong credit

I wrongly deposited Rs 1625 to credit card number [protected] instead of my credit card number [protected], on 1st December 2008. As I noticed this mistake I contacted the customer care and informed them about this..They said they will transfer this amount to my credit card account after receiving the cash receipt by fax. As such I faxed the cash receipt. At their request I faxed it once again. Besides this I even e mailed the scanned copy. Later I contacted the customer care couple of times. In spite of all these, even after almost a month there is no action from their part. Please help
Thanking you,
Yours faithfully,
Jose N M
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  4 CommentsShareTweet

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ICICI Bank Ltd — Reversal of amount

I did a transaction of 1391 rs (July end) on IRCTC which was unsuccessfull, so i got the amount credited back to my account in 4 days, however it was again deducted by bank saying they have not received the amount.

I called them several times then they raised complaint and said it will take 35 days to get back the amount. I've received teh confrimation email from IRCTC which give payment reference number and all and amount being credited back on 4-Aug. I waited for 35 days and date when i was supposed to get credit which i got a written confirmation from bank was 12-Sep however credit was not done. when i called up and enquired it took half hour and they said it will take more 35 days, as a customer i didn't had any other option than just wait. and i got the written confirmation that amount will be credited on 19-Oct, and again on 21-Oct but again as usual it was not done.

Again i had to call and ask the status so after speaking to manager he said he will give me call back on saturday (24-Oct) and credit back the amount which was not done as usual. again i called up on sunday i.e. 25-Oct and got the amount credited on monday i.e 26-Oct.

I didn't received any reply from their nodal office nor the headofservice and they didn't kept me in loop of anything.

Kindly suggest is there anything which can be done against bank as they have holded my amount for more than 80 days inspite of i receiving the irctc confirmation in 4 days.

Thanks & Regards,

Diwakar Dube
+91 [protected]
Dear Diwakar,

We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

ICICI Bank — DELAY IN RELEASE MY PF

DEAR SIR,

I AM GURPARSHAD FROM MALOUT, I WAS SALES EXCUTIVE FROM SALARY ACCOUNT. MY EMPLOYEE ID IS C36466 & JOINIG DATE WAS JULY 02,2009.MY SM AMANDEEP SINGH & HIS EMP ID 157385,SEC 09D CHD.I HAD REGINED MY JOB FROM LAST 25 DEC 2009 BUT I HAVE NOT RCD
MY PF YET TODAY.PLEASE HELP ME ABOUT THE MATTER.
I SHALL BE VERY THANK FULL TO YOU.

GURPARSHAD
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Hi,

We tried contacting you, but you were not reachable. Please email us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer "1317007" in the subject line.

Regards,
ICICI Bank Customer Service Team.

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    ICICI Bank
    Customer Care Service
    Customer satisfaction rating
    58%
    Complaints
    18743
    Pending
    2683
    Resolved
    9718
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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