[Resolved]  ICICI Bank Ltd — ATM CARD MONEY THEFT

Address:South 24 Parganas, West Bengal

DEAR ALL,

THIS IS TO BRING TO NOTIFY YOU THAT I HAVE AN ICICI BANK ACCOUNT , YESTERDAY 04.12.2011 I RECIVED THREE SMS FROM TD ICICI THAT INR 6808.35 + 1,456.07 +13,498.71 = INR 21,763.22 IS BEING DEBITED FROM YOUR ACCOUNT. I IMMEDIATELY CALLED UP THE ICICI BANK HELPLINE NUMBER TO VERIFY THE SAME. THE PHONE BANKING OFFICER TRANSFERRED THE CALL TO SOME MANAGER AND THEN SHE INFORMED ME THAT THE MONEY IS BEING WITHDRAW FROM AN ATM IN UKRAINE. BUT MYSELF I HAVE NEVER BEEN TO UKRAINE. I WAS SHOCKED AND I ASKED FOR EXPLANATION FROM THEN, THEN THAT LADY SAID THAT YOUR CARD MIGHT HAVE BEEN CLONED BY SOME HACKER AND THE MONEY HAS BEEN GONE BUT TILL NOW THEY CANNOT CONFIRM ME THE LOCATION OF THE ATM..THEY SAID THE NAME IS ATM EXPRESS . I AM TOTALLY AT A LOSS .I DON'T KNOW WHAT T DO. I HAVE COMPLAINED IT TO THE LOCAL POLICE STATION IN BEHALA PARNASREE KOLKATA,INDIA.

I DON'T KNOW PLEASE HELP ME !!!


SARBAJEET DAM
+91 [protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Hi,

We are sorry to hear about your experience. We have made note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

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