[Resolved]  ICICI Bank Ltd — Wrongly Debited the charges and not shown interest to resolve the issue

Address:Jaipur, Rajasthan

Hi

I am account holder of ICICI bank since 2005. In the month of Sep 2013 my ECS has been return and Bank has chaged me the reverse charges on 14 sep 2013 Rs 38 and on 21 sep 2013 395. I agree i done a mistake so i have penalize for the same.

Bank has again debit the account with Rs 355 on 30 sep 2013 in refrence of reverse charges and i told them that i had a word with the HDFC bank CC as per the bank once the ECS has been return they have not represent the ECS so that i made the paymen by cash to the collection agency ( Receipt No[protected] on 10 Sep 2013 and they have not represent the ECS again.

I have reverify the same with the HDFC bank about the same they told me the same once ECS return they have not represent again.

I had a word with the team he is not ready to listen as per him the deduction is correct.

I have very much worried and mentally presure so that i will request to pls help me on the same and return the amount with the penalty.

SR[protected] date 30 Sep 2013 (ICICI bank)
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Sir,

We are sorry to hear about your experience. We have made a note of your Service Reference number. Our official will get in touch with you to assist.

Regards,
ICICI Bank Customer Service Team
Dear Team ICICI

Surprise you guys feel sorry your customer care supervisors tried the customer that they have done a crime to call to cc.
They spoke to the person like they have came for recovery call.
They proof the subscriber you are totally wrong what we are said its absoulute right without understand the customer issue.

They follow the trend cust - se - mar = customer.

Pls trained your team to treat the client as a subscriber.

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