[Resolved]  ICICI Bank — No Action from ICICI Bank to Customer Concerns

Address:

Mumbai City, Maharashtra

I have been going through the nightmare from ICICI Bank. Though I have been sending them mails and following up regularly. The only prompt action from them is - they send me a classical message saying 'We understand your concernns, your service request is so and so and we will get back to you in 2/3 days". But after few days the service request gets closed automatically without any action.
I have sent mails to customer care, NRI manager, NRI helpdesk, plus to the Branch Manager through online message. But the result is the same - no action; Here are my difficulties in the past couple of months;

1. I had opened a DEMAT account on 16th July 2010. A representative named Nishant had come to Fort branch to collect the copies of the documents and my application. He assured me the process takes few days, but he would get in touch with me. As there was no updates from him, I called him several times on his mobile ([protected]), he was not answering the call at all. On 2nd August he answered my call, in which I reminded him about my Demat account. He said in few days he would ensure I get the updates. But sofar nothing happened.
I called him on 4th September several times and reminded him about it, he said the officers delayed the process to verify my documents (Hope he says the truth), and he took my address, promissing me to deliver the welcome kit at my residence at Masjid Bunder. But as usual - nothing happened. Next day I sent him an SMS saying you havent sent the person with the welcome kit. No response from him sofar.

2. I had called Mr.Praful to speak about Salary account and I thought he might be able to help me on the demat account issues and other concerns I have with ICICI Bank. He gave me a reference of Sheetal Gadkari, I spoke to her and she asked me to put all my concerns by email, which I did. She neither acknowledged the receipt of my email, nor she actioned. I called her after two days to check if she received the email, she is suggesting me to call someone else as she was on leave. I requested her if she can forward my number to the right person and make me speak with them. She said she would, but again - nothing happened. I wrote email after few days to ICICI Bank, NRI Manager, Helpdesk with cc to Sheetal Gadkari - but no action sofar. I guess incompetant team of ICICI Bank doesnt care customer.

3. I had gone on a project to Saudi, as the payment is US$ and sent directly into our bank account (NRI). I called NRI Personnel (Mr.Chaitanya of Mira Road branch), asking if there are any steps I need to follow; He said nothing, just note the swift code and they can do the tt (wire transfer) into my account. I also wrote to ICICI Bank, they replied me the same. But when the wire transfer happened, they were prompt in deducting the amount from the sender bank but never credited into my account. After almost 10-12 days when I am following up, Mr.Chaitanya is telling me stories, saying due to RBI guidelines, we are unable to accept the amount. When I asked why it was not mentioned earlier? He said he started telling stories, saying he doesnt have access to emails, he is not allowed to mail me. I wrote to Customer care, they finally replied to me saying they have instructed the Mira Road branch to credit into my account. But when I contacted Mira Road branch through mails, there is still no action. This is 16th day and both my invoices (US$ 3600 and US$ 6800 are not credited into my account sofar). I called Mr.Chaitanya, he rejected my call and sent me SMS, saying he is in a training and he would call me back. He neither called me back, nor accepted my call next day.

4. I had opened an account with Fort branch ICICI, I was given online login/password. When I tried to login, the passwords given were not working. I raised this concerns couple of times, but there is no proper response from ICICI Bank.

5. I had a call from ICICI Lombard in 2009 about its full package insurance. The representative clearly mentioned that all the sicknesses will be covered as part of the policy. I took a policy by paying 15000 through credit card. But after 6 months when someone else saying a different story, he says, for the first year they dont cover all tests, only after 1 year or 2 years I can avail all tests. Now looking at the way ICICI bank staff treating its customers, I opted to close my insurance. I was given call by someone, asking me to renew the policy. I asked him I have few medicine bills of Rs.500 can I claime? He says yes I can claim if I renew. Meaning I need to pay 15000 to get 500 refund. Sounds like the person either came from Andaman Nicobar or he considers me I came from Andaman Nicobar. Just wondering what kind of cartoons ICICI Bank is hiring.

ICICI Bank has become truly unprofessional and careless. I have all the communication prints which I want to send to Mrs.Chanda Kochar. Hope she cares the grievances of customers. This is really getting ridiculous to see such a bad service from ICICI Bank.

Valerian Quadras
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