[Resolved] ICICI Bank / Nri Services — Very Difficult to make address change | |
Hi, I am an NRI account holder for over 6 years with ICICI bank. Recently I changed my home address. I phoned them to tell them address change. Then I sent email request via secure login. I submitted to request to change address as per the requirements of ICICI Bank NRI services. Both times ICICI failed to make the change. Once they told me to get further proof of address. Second they told me that the signature on the request form does not match their records. How am I supposed to imagine what they have on their records and how they are comparing my signature digitally or manually. Its completely unacceptable. Then they told me to go to a local branch overseas and the guys in the overseas branch thought that I am from a different planet or soemething so they can not handle this change. For over 6 months ICICI is sending letters to my old address. This does not make sense at all. I am complaining out of frustration. Have anyone of you had a similar trouble with ICICI? It will be interesting to know how many NRIs are leaving ICICI because of a lack of management attention and difficulty in conducting transactions and business with ICICI as an NRI. Thank you. -Mr. Chakrapani. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
3 Comments | |
Comments
Dear Sir
I want to change my home address so please send on my E-mail address so what's the requirment
document for change my home address record in my bank account atachement address
thanks
I want to change my home address so please send on my E-mail address so what's the requirment
document for change my home address record in my bank account atachement address
thanks
Hi I too have been with ICICI holding NRI account. They are terrible at providing services. I have tried changing my address with them for more then a year. Even when i visiting india i submitted the request in the branch and they lady in the brach said that it will be updated soon. The service standards provided by indian banks are not great if you ask me. There's a saying in india Andhon main kana raja.. icici is just like that. Their call centre is the most annoying thing in this world. You'll hardly find anyone who could help you. I can write a book on "Experices with ICICI - A black hole"
Ravi
Ravi
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+91 22 2653 1414
ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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ICICI NRi account — NRi Services is not good
i opened new NRI account in icici bank in India on sep-2008.the bank has send the cheque book and ATM card to my abroad address.but till the date i didn't receive ATM and internet banking documents.they told me " we send all related documents via normal postal".who will send the Banking related important documents via normal postal???.as same time they have send the statement to me.no more definition in account details with some hidden changes.so plz considered any NEW NRi account in icici at any branch.