ICICI Bank Personal Loan — ICICI bank personal loan

I got the loan for 2.7 lacs from ICICI bank but unfortunately commitment was not honoured from sales people, means that I was told that the rate of interest is 13% and no processing fees at all due to my company and salary (if the processing fees is collected by bank then that would be return back to me in the form of cheque by the sales people). This has been promised since begining and maintained in all followup calls.

But this ended up with the rate of interest 14% and 1% processing fee without my knowledge which I
didn't expect at all. This is unfair from ICICI bank.

After I made numerous call to Diana/ Preethi at[protected]sales team - I guess) to clarify this, I was told that the proceesing fees and 1% extra interest rate would be return back to me but I am fine just to have my proceesing fees only then agreement was done to return back the same on 10 March (team lead Prathip kumar was on the call and promised that too) But still now that is not happened and whenever I am calling them they are avoiding my call, there is no update reg this. This is really pathetic and shameful.

I am sorry to say this, due to these type of people ICICI bank image is going down and pls take proper/required action against them and help me to get back my money.

If you are not concern dept, pls reroute this case to appropriate team, thanks. Pls consider this mail as a serious one.

Below is the required details for the sales team :

Name : Diana / Preethi / Prathip kumar (team lead, emp number - 8201)
Area : Koramangala, Bangalore
Contact number :[protected]

Let me know if any further info is required and my contact number is [protected].

Regards,
Prabhu.