[Resolved]  ICICI Bank — Unethical way of ICICI Collection Agency

Address:

West Delhi, Delhi

Dear Sir,

I would like to bring into your kind notice that how I have been harassed by ICICI banks Collection agency named “ Profin” and how they are playing with the system to complete their Targets,

I have got thousand of calls from Profin for the collection purpose, they have used profane language over the phone, they came at my home while I was out, and threatened my wife, Person who came at my house was named Deepak with phone number - [protected],

They called several time on my phone and threatened me, after that I have filed the FIR in Rohini, Sector -7 Police station against ICICI collect agents,

It crossed the limit when they called 100 times on my Office reception desk,
when call get transferred to me and I asked them not to call on my Office desk rather call my mobile then the person named Shantanu Mukherjee said that he needs the money before 4 PM Today, I explained him the situation that I do not have the Money in my pocket and I will go to the branch after office to discuss about it, then he threatened that they will continue calling me on office number and spoil my Image and take my Job which they nearly succeeded, after that I called the Banker, who takes care of Profin, when I ask him to intervene he said that this is the Normal procedure and disconnected the phone.

Then after these people kept on calling my Office number, they spoke to the Administration Manager of my company and used abusive language against me and were advising my Managers to terminate me from the Job,

Which shows the unethical behaviors of ICICI collection agency, as per my observation these people can not call us on work place if we do not wish so, moreover they should not call the work place for more then 1 or 2 times in a day if they do not have the Customer’s number,

It has also been observed when I went to the bank on 01/10/2011 and shown them the Settlement letter which I received from the ICICI Collection agency Profin was found Fake, which was confirmed by Rajesh ( Customer Care Exect.) 2nd floor, Sector – 8 Branch, they called the Banker – Nikhil Suneja and shown him the letter, moreover the phone number appeared on the file was not mine, As per Rajesh, “ It is a possibility that they have done the verification on that phone number”

Please find below the Phone numbers for the agents who work for profin who was Rude, unprofessional, abusive, threatening, unethical,

[protected]
[protected]
[protected]
[protected]
[protected]

Sir, Such kind of agencies are not only using Mal practices to collect and harassing people but they are also hampering the image of ICICI Bank, it is my humble request kindly look into this issue seriously and take appropriate action against such Agencies.

Complainant
Raghubir