[Resolved]  ICICI Bank / Tata DoCoMo — Online recharge

Address:Pune, Maharashtra

Hi,

I recharged my DoCoMo mobile using iMobile service from ICICI bank. I received an error stating that the service provider is not available. However balance got deducted from my icici account

this happened to me twice with the recharge amount of Rs 50.

below are the details,

Date of recharge: 09/04/2013
Recharge amount - 100 ( 50*2)
description of first transaction : BIL/[protected]/OXIGENPMR/[protected]
description of second transaction :BIL/[protected]/OXIGENPMR/[protected]


My contact Num : [protected]

Request you to contact me on my phone number, as that will save our precious time.

Regards,

Rupesh Gonte
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

ICICI Bank — Online Recharge

I made a top-up of Rs. 55 for my mobile (Idea Subscriber) one week ago through ICICI bank online services, still the amount is not topped up.
Request you to refund my amt Rs 100 ASAP
Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Mr. Gonte,

We have made a note of your contact number. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team.
Dear Mr. Gonte,

As per our discussion over call on [protected], we request you to wait for 5-7 working days.

Thanks and Regards,
Customer care,
Tata Docomo.

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