[Resolved]  ICICI Bank — Subject: Fraud & Theft of Rs. 47,000=00 from my bank account

Address:

Thane, Maharashtra

Subject: Fraud & Theft of Rs. 47,000=00 from my bank account

Dear Sir,

I, Mr. Vinayak Chandrakant Kulkarni, a resident of 101, Stanford, Hiranandani Estate, Ghodbunder Road, Thane (W), would like to bring to your notice that, my Savings Bank Account with no:[protected], with ICICI Bank, Mahalaxmi Branch, Mumbai, has been fraudulently debited without my knowledge for
Rs. 47,000=00 (Rupees Forty Seven Thousand only) on the night of 29.12.2011 & early morning of 30.12.2011, as per the attached statement.

The sequences of events are described as follows:

1. I withdrew Rs. 3000=00 by ICICI bank debit card no.-------- from the above mentioned account of mine from ICICI Bank ATM located at Hiranandani Estate at around 8.10pm.
2. On the early morning of 30.12.2011 I received a SMS on my mobile for a debit of Rs. 47,000=00 (Rupees forty seven thousand only) from the same account number, which I never withdrew from any of the ATMs.
3. On receipt of this SMS, I immediately checked for my debit card if it was stolen. However I found the debit card in my safe custody.
4. I immediately called ICICI Bank call center and spoke with Mr. Pradeep & Mr. Harish, informing about this incidence and lodged a complaint with them (complaint no:[protected]. They also confirmed that the amount is debited from my account, and they also informed me that this amount was withdrawn from an ATM located at Vashi Sector -10 between 11.54pm & 12.06am as per the Bank records. I instructed them to immediately block my debit card with immediate effect.
5. I approached the ICICI Bank Branch at Vashi, where I met with Ms. Shikha Priya & Ms. Prachi Mathur. Both of them informed me that they shall inform their vigilance team to check with the matter by scrutinizing the CC cameras. They also informed that the entire process shall take about 5 weeks to do the investigation and inform me accordingly.

Looking at the modus operandi of the above mentioned incident and the fact that the ATM card was in my possession during the time of fraudulent withdrawal of my hard earned money as mentioned above, I strongly suspect that my ATM card may be cloned by someone with the help of ICICI bank. Further I would like to bring to your notice that the said ATM card PIN number could have been covertly obtained at your ATM center at Thane during my withdrawal of money on 29/12/2011 at 2010 hrs. The above incident has happened due to your unsafe and deficient procedures which prevalent at the ICICI ATM centers. I have already lodged police complaint regarding the above fraudulent transaction of money from my bank account with Vashi police station, Kasarvadavali police station, Cyber Cell Navi Mumbai and Cyber Cell, Thane.

In view of the above, I request you to inquire into my above complaint and refund my hard earned money without any further delay.

Thanking you

With Regards



Vinayak Chandrakant Kulkarni
Mobile No: [protected] / [protected]

Encl:
C.c: To, DCP Crime – Cyber Cell, CBD Belapur, Navi Mumbai,
To, ICICI Bank, Vigilance Department, BKC, Mumbai