[Resolved]  ICICI Bank — atm card not ejected

Address:

Udupi, Karnataka

I am a holder of SBI ATM CUM DEBIT CARD HOLDER and happened to be admitted to the hospital on the premises of where ICICI BANK has a branch, On the evening of 3rd august i was discharged and in order to pay the bill of the hospital, i utilized the services of the said bank for withdrawal of money, Since i needed Rs 15000 i inserted the card for the said amount and the request was rejected because i was unaware that the cash limit for withdrawal was Rs 10000/ only, Subsequently , i was able to withdraw Rs 10000/ for which i got a valid print out and my card. After 5 min or so i again withdrew Rs 5000/ for which i received a valid transaction receipt and the cash . But my ATM CARD was not ejected !
Hence the approached the Customer care Manager and explained to him the above said transactions. I showed him the valid transaction printout and asked for a remedy.
The response given was that they were helpless in this matter and insisted that i approach my parent Bank for lodging a complaint in this matter. Further, i requested the bank to at least acknowledge in writing as to the possible reason for non ejection of my card even after successful withdrawal of cash with valid receipt!
I even insisted on signing on any document they may feel necessary to fulfill their part of obligation. They simply refused to do the needful.
Therefore , sir, what can i do in this regard? I was also physically impaired for i had been just discharged from the hospital after a leg operation which will confine me to the bed for the next 14 days.
My complaint to your Forum is .
Can a Bank resort to such treatment as per rules ?
What remedy can i seek from my Parent Bank?
What if my Bank charges any money for replacement of my Card ?
And, what is the point in having access to any banks atm facility if this thing happens to others ?