[Resolved]  ICICI Bank — Unduly charged interest & Late payment fee and wrong information given

Address:

Gurgaon, Haryana

Hi, I recently got an ICICI credit card and after my first statement generation requested for the statement generation date to be changed to 18th of every month. The call was made on 13th Sept and was attended by Neethu who confirmed that a statement would now generate on 18th Sept. I called on 18th to verify if a statement has been generated and was advised it would now close on 18th Oct. However I received a message from ICICI on 3rd OCT that a statement has been generated on 2nd OCT and Payment is due on 6th OCT. Upon receiving this message, i called customer service and requested for a supervisor who said that there was a system error and many a customers are calling with the same issue and logically also a payment cannot be due in 4 days of statement generation. I even asked for a callback from a supervisor an received a call from – Mahesh Kawlakar on Oct 4th who also said that it was a system error. Now i have received a statement from ICICI with a late payment fee and interest charged . Though Thomas Charivuparampilai, the supervisor i spoke with on 19th Oct has waved the late payment fee and the interest, however i am not happy with the wrong information i was given by so many people especially the supervisors. I do not want my credit rating to be affected by something which wasn't even my fault . My card has been blocked also.