[Resolved]  ICICI Bank — Unsatisfied service by ICICI Bank customer service staff

I the undersigned, Mr. Mujeeb Khan credit card holder (credt card no.5xxxx6005) regret to inform that I am unhappy with the behavior of ICICI Bank consumer service staff. I am always prompt in making payments of the credit card. I recently issued a cheque, amounting to Rs.12,818 (rupees twelve thousand eight hundred and eighteen only) but on 16th September 2013, I received an SMS stating that the cheque has been returned. I contacted the customer service late night and they could not give me a proper reply. I contacted my bank viz. Corporation Bank, Mira Road branch and they informed me that no cheque was presented for encashment by ICICI Bank. Having got this details I contacted the customer service once again and I was connected to Archana, senior official who blankly refused to give me the reason for sending back the cheque. I mentioned to her that I had contacted my bank and they had shown me the computer where entries of cash / cheques deposited and credited were maintained. I further added that there was no mention of any cheque returned to ICICI Bank. I told her to mail me the details so that I could check where the problem lay but she refused to give me any details and added that she will not return the cheque. I warned her of approaching the consumer court with my grievance if she did not furnish me the complete details. Having known of your grievance cell I decided to bring the whole matter to your notice` I hope to hear from you at the earliest. Yours faithfully. Mujeeb Khan [protected]@yahoo.com