[Resolved]  ICICI Demat Services — Demat Login

Dear Sir/Madam:

This is to inform you that My I have Two Demat Account NRE-non-pins for IPO & MF and NOR-PINS Online Trading, As an NR India I was told told that as per regulation I cannot subscribe to IPI & MF via NOR PINS account, so I had opened NRE-NON-PINS Deamt Account as well. For both the account I was provided with Two Different Login ID for ICICI Direct Web.

Suddenly, In Mar-2008, my login ID linked to NRE-NON-PINS, was disabled without any prior notice and I could not login to the NRE-NON-PINS Demat ACcount. Upon sending several mails I did not received any update. Finally when I wrote to their help desk that I will logged a complain in consumer forum, then I received a call from ICICI and they explained that as per regulation, I cannot have Two Login ID for Two different Demat account and that is why my login is disabled.

When I told them that I have not received any notification for disabling the login, then they said, I should submit the Linking Demat Login form by sending signed scanned copy of the Linking form and later an original linking form to be sent to the mentioned address in the linking form with the provided Service Request number. All this details were provided to the ICICI Demat services. Then after six months upon enquiring status of my linking of demat account I did not received any update. Recently when I mailed them saying that my demat login is not working, they gave me same feedback and requested me to send scanned copy of Login exert from the Mial received from ICICI Direct (NRI Services)
1. You need to provide us with a written letter duly signed by all the account holders stating that the User ID ( "A" ) which you want to operate. You also need to mention that you want to link all the other trading accounts linked User ID "B" to the User ID "A" and does not want to operate User ID "B".

2. Provide us with the scanned copy of the letter for linking of accounts. After receiving the e-mail we will take a request for linking of your accounts and will provide you with a Service Request number.

3. Later you needs to send the physical letter mentioning the SR number on it to the below address:

Once again as requested, I send the linking form scanned and later original copy with provided SR Number.
After 10-15 days, when I sent a mail asking for an update for the SR number, I received a mail as below:

“As per Service Reference Number is SR[protected], we have observed that we would be unable to process your request for linking of accounts under one user ID as the re-execution documents for your trading account are not submitted.

We request you to submit the re-execution form (attachment given) along with the valid documents at our address mentioned below: “

Please guide me how can I resolve the issue.
Sachin Vanjara