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ICICI Bank Complaints & Reviews

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R
Radhakrishnan G
from Chandigarh, Chandigarh
Dec 31, 2008
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I took this home loan of around 2500000 @8.75% (25 Lacs) in Jan 2007. At that time I chose ICICI because of the long standing relationship and the technology savvy features offered by the bank. Then I witnessed the fastest and steepest process of increasing the rates for me:

Feb 2007 - 50 basis point
Apr 2007 - 100 basis point
May 2007 - 100 basis point
July 2008 - 75 basis point
Aug 2008 - 75 basis point

Now my lending rate is 12.75% even after RBI cuts the CRR by 350 basis points and Repo rate by 250 basis points (As on Dec 22) and my loan tenure is also increased. Now I am getting the feeling that the bank is misguiding not only the people of India but also the Media, RBI and Govt, you speak that you'll reduce the rates but never delivered so far. Almost all the other banks have lowered their lending rates. Even Ms Chanda Kochar said in one interview that cost of funds are same for all the players in the industry.. then why your bank is not reducing the rates and always keep the floating rates as "Forwarding rates" which moves only in Northward direction ? Now I have completely lost faith in ICICI bank and your products

With this really bad experience that I am facing from one of the largest home loan issuer bank ICICI, I went to your home finance office to initiate the loan transfer process to some other reliable bank but the kind of answer the home finance staff provided me for seeking a clarification on the legal documents certificate was shocking and it appears the bank does not co-operate for the legal verification of the original documents by the lawyer or issue a genuine letter stating that the bank is holding the originals of so and so documents and will return those documents on (fore)closure of loan. Also when I asked about the appealing authority to raise this concern, the home finance staff mentioned that she doesn't have an answer and the issue can be escalated to senior management prompting me to write this letter

Please awaiting for your kind action/reply on the same

Thanking you
Radhakrishnan G
Aug 14, 2020
Complaint marked as Resolved 
I agree with you.Even I started process for switching loan.BOB is good option.They are giving fixed rate loan for 9.75%
i am completely agree with u. I have ICICI bank home loan car loan bike loan. i facing very much problem of higher interest rate, no co-operation, higher charges which is never seen anywhere. i think SBI is good for that.
I completely agree with you all. ICICI bank is one of the worst banks when it comes to borrowing loans. Their strategy is to give loan easily to customers as opposed to other nationalised banks which aks for lot of documents and take bit longer time. But the major major disadvantage of ICICI bank is once you have fallen trap to their strategy and borrowed a loan then they keep on increasing the rate of interest. Highest rate of interest on home loans charged by any bank in India. My only advice to new entrants is that avoid ICICI bank as they lure customers into easy and immediate loans.
Hi,

I have also taken loan from ICICI and its been like living in a nightmare when you see interest rates of other banks. This bank just doesn't reduce rates. I am really thinking about transferring my loan to other bank. I hope ICICI doesn't foul cry in transferring the loan.

Rohit
ICICI is CHORE bank.I too am trying to transfer my home loan to other nationlised bank...but its more than a month they have not given the document...& on top of it...& they keed adding some chages after opting for loan closure...this bank is soon going to be closed..listening KOCCHAR???

New entrants...beware of this CHORE bank...dont go by lower interest rate or hassle free documentation process...watever u saves in 1 month or so u will loose in very next month...& u will repent...even i[censored] want to close home loan...it will be very very Problematic.

Wish this bank closes sooon...so that people r not cheated
am completely agree with u. I have also taken Home Loan from ICICI BANK. ICICI Bank is the only bank who has raised the interest rate so many times without giving any concessions or even thinking about the people. This bank just doesn't reduce rates. Now they are looking only for the money not the customers and their problems. Also their charges are also very high. They will not give any prior notice abount the changes.

ICICI Bank Home Loan — No co-operation from the bank.

I had taken a home loan from the bank, Bangalore branch, nearly three years back. The loan was a joint loan; me being the applicant, and my wife being the co-applicant. The loan was taken at an interest of around 7.5%.

Unfortunately, due to personal differences between my wife, and me, my wife decided to no longer support me on the loan. The interest had gone up to 14.5%, and I could not afford to pay this much on my own.

My wife will not allow me to sell the flat. She will not take over the flat. And I cannot afford to take over the flat on my own. In such a situation, I was forced to stop my EMI payment.

I have been running behind the bank ever since, to find an amicable solution to this problem. The bank is so indifferent. All that they care about is forcing me to somehow make the payments. They are trying to use all means to get me to do this. I even informed the bank that I am willing to surrender the flat to the bank. I visited the bank to sign the required documents, but every time I go, they come up with one or more excuse to try and make me avoid this. The bank is at loss if I surrender the flat. They would like to ensure that I either remain with the loan, so that they profit from the interest amount, or delay this as long as possible so that they can benefit the maximum on the interest on the delayed amount.

Am not sure of what course of Action I can take. Any help or suggestion is most welcome.

Thanks,
- Satish.
Please take help from RBI Grievence cell or Consumer Forum . You will get some help
Absolutely agree with the comments on housing loan problem, created by this Bank. RBI should issue some guidelines for each of the banks to follow those rules strictly. Its very sick that this bank is not reducing the rates even tough the CRR and Repo rates are drastically down from few months now.
Hi,

I also completely agree that this bank is playing around with the customers mind, fooling ppl and government. I totally lost my faith on this bank. I[censored] call at call center of this bank u will get answer contact nearest branch. i[censored] contact nearest branch u will get ans contact Parent/Mother/Home branch. and i[censored] contact Parent/Mother/Home branch u will get the ans contact call center. Only wate of time and money. At last u will have nothing in ur hand other than frustration.

I have home loan since jan 2007 that time i was told ROI will be flexible i.e. ROI will be fixed for first 5 yrs and then it will change as per market conditions that too can be changed after 5 yrs as per requirement. But All this was absolutely FAKE...i was told ROI will be 8.25% but sanction letter given of 9.75%. Loan Tenure was for 15 years but now it is 39 years at 12.75% p.a. This loan process started in July 2006 and i have recd disbursement in jan 2007. That time i have provided all my original documenst of property and now bank is saying they have only Agreement copy and nothing else.

When i tried to switchover to nationalised bank no coperation recd from this bank. Nationalised bank is asking for all documents and this bank is saying they dont have such...
This bank loan for housing sector shoud be baned by RBI to save hard ern money, because if same gay take loan from other bank like sbi he will pay 4 to 5 year less emi than this bank
I don't see any reason not to ban ICICI bank. They are openly cheating the public. Surprisingly no one from Govt or RBI coming forward to address the grievances of ICICI bank customers.

ICICI don't have any ethical sense even. They play all cheap tricks when you approach them for loan transfer to other psu banks. They even manipulate the documents which other banks need from ICICI, giving wrong impression on the customer.
I do agree with all of you . And I am also on the way to switchover my home loan to SBI . They generally take little longer time than usual, but once you are thru', you will be relaxed & sure that, you w'not have to pay any unwanted expenses thru'out your tenure .
Hi All,

When we all agree that we are being cheated, why can't we do something. Just by having mutual consent that we are being cheated will not solve the problem. We need to be unite and
do something to find the solution of this problem.

I am sure there would be thousands of other people who have taken the loan from this bank and facing the same problem which we are facing. They have not expressed their problem because they don't know what to do and how to do.

Infact, i don't know how can we solve this problem but something needs to be done to check this fradulent behaviour of ICICI bank.

One step which we can take is to unite at one common place and call the press to raise this problem. This will have two benefits - first, govt will feel some pressure to take action against this bank and secondly, we will be united by other people who are the victims of this bank.

All of you, please suggest the ways, how can we get the solution to this problem.

Please do this as soon as possible.
tranfer your home loan to LIC or new home loan
only BANGALORE CITY pepole contact

ASHOK RAJ
LIC OF INDIA
BAGALORE-560001
MOBILE NO-[protected]
E-MAIL- [protected]@yahoo.co.in
Yes Iafree. When I got my loan from ICICI in2005 it was 7.5% in flexible. Now it has risen to 13.5% and they have raised the tenure with little reduction in EMI.

We must do something for this torture.
This is Deepak from Chennai. Whatever you told is absolutely true. I also took loan in ICICI in 2006 @ 7% pa but now repaying at 12.5%. When the bank increased the rates when other banks did, it is liable to decrase the same as well when other peers do.
Also RBI has no control with any of the banks. The concept of "floating" means fluctuations as per market conditions. Now the banks are reducing the interest rate for new loans but nobody is caring for existing loans. The concept of "floating" doesn't make any sense at all.
Now that you are an existing ICICI home loan customer, you can avail a new interest rate of 9.75%. The details of the same are given in the link below
http://wealth.moneycontrol.com/features/home-loans/rate-war-icici-drops-home-loa...


Regards
Deepak
[protected]
The customer service is pathetic. Now you won't get answers to your questions rightaway. You will have to wait for their callback. It may take minimum 1 business day. This is really pathetic service. I dont want to bank with ICICI anymore. Also, the attitude of Sales rep ANJALEE at the counter in MG Road is really rude towards the customers. Her responses are really discouraging for any customers to bank with ICICI. Hope the officials will find this out and take necessary action though i don't expect this from a bank like ICICI.
My only advice to new entrants is that avoid ICICI bank as they lure customers into easy and immediate loans.
Wish this bank closes sooon...so that people r not cheated
I agree completely..
ICICI is pathetic... I am also thinking of switching the bank...
Am facing teh same porblem we shd form aome sort of forum to take ths up with teh media and ICICI
I am also agree all of this comments. Because i am also on the way to switch over to another bank from ICICI. I took the loan in ICICI in 2006 with rate of interest 8.75% and now it is 13.75%. But for new customers the rate is 8.75%. We have to get together and raise complaint to court.
Hi..
This is Firoz salim from mumbai ... I m also facing the same issue with ICICI bank...
I just want to know what is the procedure to transfer Loan to other Nationalize bank ...
and which Bank is better is Home Loan ...Please help is on this..

Firoz [protected]
ICICI Bank is Big Cheater Bank in India...
RBI should take necessary action against ICICI Bank as early as possible.As I think we purchase homes for paying highest salary for Ms.Chanda Kochar.Our Home loan floting intererest is directly properational to her salary.
ICICI Bank is like a trap, they help us all the things before trapping us.After we fall in a trap they treat us very badly.

Your's,
A poor ICICI Bank Home Loan Custumor.
Dear all,

I absolutely agree with all you statments . ICICI bank is a cheating bank. Besides the rate of interest they are also cheating with the new standard CTC cheques. It was committed that after providing the new standard cheques the old PDC cheques will be returned, however i received a letter from ICICI that the old PDC cheques will not be returned as they have the rights to shred.

The bank is even charging more than the rate of interest for mine was a flip case and was assured by them that at the time of retirement of my father the charges will go down upto 50%. But not yet so far.

It is better to make aware of all the consumers not to avail ICICI home loan.

Chandran
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    KOLLURI SANYASI RAO
    from Bengaluru, Karnataka
    Dec 31, 2008
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    Respected sir;

    I am working in Bangalore International Airport as super visor –ARFF, I have a salary account with ICICI bank and the account No is:[protected] and I was issued with the debit card No: [protected],
    On 30th November I tried to with draw Rs 18000/- from the corporation bank ATM at yelahanka old town, but money was not come slip came as money deducted. Same day I gave a complaint to ICICI bank through E mail, they told to wait for 45 days, now 30 days are over, I am fully depend upon my salary, so kindly look in to this matter, and do the needful.

    Dear Mr. Rao,

    This is with reference to your e-mail to Mr. Harshil Mehta with regard to your query related to the cash discrepancy from Non ICICI Bank Atm.

    We would like to reiterate that the mentioned transaction of Rs.18, 000 has been approved and claimed by the VISA. Hence, reversal of this transaction is not possible from our end.

    We have initiated a chargeback on December 13, 2008 for the mentioned transaction on the acquiring Bank.The TAT (Turn Around Time) for the same is 45 days. Hence, we request you to wait for 45 days from the date the chargeback has been raised.

    Sincerely,

    Jyotika Jaggi
    Customer Service Executive
    ICICI Bank Limited
    Aug 14, 2020
    Complaint marked as Resolved 
    Sir,
    I faced problem while accessing my debitcard in ATM. It messaged me that your card is unathorised. I couldnt makewithdrawal of money but allowed to see my balance in my account... Why my card is blocked for withdrawal transaction my debit card no is [protected].
    Even i Can not access my Internet banking facility. please do needful as early as possible.

    Vaishali G.
    Plz need the password
    Need help me
    plz help me
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      sanjay tiwari
      from Vadodara, Gujarat
      Dec 31, 2008
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      I am declared winner for free gift voucher worth res.3301 and won a combo offer of a swatch watch along with a united colour of bennetton watch. on accessing the respective site i am directed to proceed to payseal region of ICICI bank to make my payment of Rs. 3199/-.please note I have only SBI debit card and on speaking to your rep on call centre I was advised to communicate through this channel for alternate means of payment for the above mentioned offer.
      Also please revert why my 16 cd saaz has not yet been sent though I have already received my books buddy package of Rs.779/-.kindly advise and reply asap.
      tks n rgds.
      Aug 14, 2020
      Complaint marked as Resolved 
      I have received a similar offer, in which they r giving me the two watches for 1950, is it real or fraud?
      i am given this kind of offer i.e. 1950 Rs. two watches..i dont know what to do. this offer is by irctc...
      i hav also recved a similar offer from irctc n want to know whether its real or fraud??
      i want to enqiry about the offer by irctc is this fraud or real. if this is real r they giving orignal watches or not.
      Can somebody who has already placed order revert back if this is a fraud or a genuine offer made by irctc.com. Pls. update.
      I offered FREE United Colors of Benetton Watch worth 2600 for you! for Rs 499.

      what is quality off that watch.

      please reply me at above mentioned mail..
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        Complainant3750537
        from Noida, Uttar Pradesh
        Dec 30, 2008
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        I ravi shanker. I had taken loan from Icici bank, after few months due to some misshappeing i could not able to deposit my premiums . My bike has been taken back from parking place by collection agents of ICICI bank loan department ( as per discusstion with police man after that stealing incident ) I visited the collection office of ICICI bank Rohini New delhi and an executive told me that they will inform me about the auction date of my bike but they did not contact me .I was able and agree to pay the rest of loan amount but now I want the NOC letter from Bank against that two wheeler loan .
        Loan no - LTDEL[protected]
        Bike no - DL7SAN2899
        Aug 14, 2020
        Complaint marked as Resolved 
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          Complainant9080680
          from Bhubaneshwar, Odisha
          Dec 30, 2008
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          I have not taken any loan from icici BANK, but my CIBIL report shows that i am taken loan from icici BANK and having OD of Rs 20250.My fallow up to CIBIL report as fallows..

          Dear Sir,

          With reference to your mail, please find the updated status of the control number[protected] as follows:

          Account type: AUTO LOAN
          Amount Overdue: 20, 250
          Reported by: ICICI BANK
          Account Information: CACAL[protected]
          Date Reported:[protected]

          Thanks & Regards,

          Jennifer D'mello.

          This document is classified as : (-) Public (-) Internal (X) Private (-) Departmental (-) Confidential



          "Manas Murli" <[protected]@rediffmail.com>
          12/12/2008 07:33 PM
          To <[protected]@cibil.com>
          cc
          Subject Re :Re: Fw :N.MANAS MURLI, control no[protected]







          Dear Sir,
          Plz find the detail given bellow which you supposed to required.


          NAME - N.MANAS MURLI
          ADD - QR NO-B/193, SECTOR-6
          ROURKELA-2
          DIST-SUNDARGARH
          PS- SECTOR-7
          PIN-769002
          PH NO[protected]R)
          MOB -[protected]
          CIBILCANTROL NO[protected]
          Aug 14, 2020
          Complaint marked as Resolved 
          Sir,

          Today we got information from ICICI bank that there was an overdue of Rs.20, 121/- .Details as follows:-

          Loan amt. Rs.3, 45, 000/- Open date - 11.01.02. Control No.[protected].

          We would like to get more details about this loan.

          Regards,

          Joy Joseph

          ICICI Bank / Auto Loan — Auto loan NOT in Default..LAAGR00009961244

          loan No: LAAGR[protected]

          though all EMIs are claeared and loan is stil esisting from last 2.5ys still its showing default.
          how comee...????
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            M
            m.saminathan
            from Delhi, Delhi
            Dec 30, 2008
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            Dear sir
            I received two credit cards on my name & wife name of N.SUNDARI from you in the year 2006 in the month of july. So far i have not utilised those cards. I would like to use these cards here afterwards. so i may be issued PIN Cards for those cards. since issued pin no. sheets are misplaced. and also please give your chennai cantact phone numbers.
            Card No. 1
            M.SAMINATHAN CARD NO. [protected]
            Card No. 2
            N.SUNDARI CARD NO.[protected]
            Regards
            m.swaminathan
            Aug 14, 2020
            Complaint marked as Resolved 

            ICICI Credit Card — icici credit card pin not received

            My ICICI Credit card is no-[protected], i received card but not any pin number & statement on my postal address.pls send me my pin number & statement on my postal address or my e-mail
            Hi,

            Could you please send the credit card statement in following mail id?

            My CC #: [protected]

            ICICI GOLD CREDIT CARD — PIN NO. NOT RECEIVED

            I have not received any pin no. for my credit card bcoz of which i m not able to talk to customer care as well.

            my mobile no. is [protected]

            Awaiting response from your side.
            I have received the icici T itanium credit card No- [protected] on[protected] but not received the Pin No. of credit card. Please issue me Pin No early and possible.
            Dear sir
            I have received the icici credit card and internet banking password. but not received the Pin No. of credit card and user id in internet banking. Please issue me Pin No and user id as soon as possible.also activate the mobil banking facility my mobil no is [protected].
            My Name :S.Manikandan
            My AC no :[protected]
            AC branch :Nattarasonkottai.
            :
            Regards,
            S.Manikandan
            [protected]
            [protected]
            Dear sir
            I have received the icici credit card and internet banking password. but not received the Pin No. of credit card and user id in internet banking. Please issue me Pin No and user id as soon as possible.also activate the mobil banking facility my mobil no is [protected].
            My Name :S.Manikandan
            My AC no :[protected]
            AC branch :Nattarasonkottai.
            my credit card no : [protected], Date of issue : 11/11/2009
            Regards,
            S.Manikandan
            [protected]
            [protected]
            Sir, I have received my titanium credit card No [protected].But didnt get PIN no.Kindly make necessary arrangments to get my PIN .Thanking you.
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              Complainant6359968
              from Ludhiana, Punjab
              Dec 29, 2008
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              Dear Sir,


              I am credit care holder in the name of Tirath Singh Gulati A/c No. [protected]

              this is to bring to your kind notice that we have deposited one cheque no. 0293648 dtd. 13.11.07 for Rs. 2019.25 of HDFC bank and same has also been debited to my account on 13.11.07. but still we are getting bills showing oustanding in my name. Till date, that cheque has not been credited to my Creidt card A/c No. [protected] in the name of Tirath Singh Gulati. In Current bill, it is showing a outstanding in my account whereas I have already deposited the money. I have checked with the bankers, they have replied that cheque by mistake has been credited to some other account due to clerical mistake by bank. but inspite of our repeated reminders, that amount is not transferred to our account.

              today I have received legal notice from bank stating that I have not made payment whereas this all outstanding is due to mistake from bank side.

              you are requested to please check the whereabout of the cheque from your end and transfer that amount to our account and give us a correct statement so that balance amount can be deposited.

              waiting for your ealry action

              regards



              Tirath Singh Gulati
              Aug 14, 2020
              Complaint marked as Resolved 

              ICICI Bank — Cheques deposited not debited to account

              I dropped 3 cheques in my firm's account between 22nd & 30th of April at a DROP BOX at ATM Center MEANT FOR CLEARANCE. till date they have not been debited to the account. Bank is not issuing monthly statements, above transactions didnt reflect in the daily transaction details they send thru mail. their web site donot have phone no. of the branch. When went in person I was made to wait for 2 hrs then came the reply it has already cleared 2 of those cheques & the pther will be done in 2 days. but our balance didnt show so. pls help us.

              rgds
              ynkeyan
              I dropped 1 cheques in my firm's account between 2nd Dec at a DROP BOX at ATM Center MEANT FOR CLEARANCE. till date they have not been debited to the account. Bank is not issuing monthly statements, above transactions didnt reflect in the daily transaction details they send thru mail. their web site donot have phone no. of the branch. but our balance didnt show so. pls help us.

              Credit Card — creditcard not getting

              so many times i was send mail to you. but till date no reply.
              axis bank send one sms to my phone.(with ref no also). but still i am not getting any credit card from axis bank.formal verification was over. what is the status of my credit card? (ref no is 1681415)

              ICICI Bank — Check not deposited in account

              I deposited the cheque in ICICI Maylladuthurai branch on date 15/12/2008 but till today this cheque is not posted to my bank account. Contacting the phone banking officer is very difficult always there phone are engaged .Please look into the matter.

              B.P.Thakare
              A/C No[protected]

              Credit Card — cheque deposited but not credited

              i deposited my cheque of rs : 615/- on 22.09.2009 in atm center of hdfc in payment box but statment of 3.10.2009 recived in email id not showing credit of last bill but showing penalty and pending of bill please look in to matter
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                A
                ARVIND DIGAMBAR CHAVAN
                from Mumbai, Maharashtra
                Dec 29, 2008
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                Dear Sir,
                This is to inform you that i have never utilise the credit card (having no [protected]) during last 2years then also ICICI Bank have raised demand notice of rs. 18252. I was making payment of Rs.500 every month regularly for previous 2yrs in your account only toward encash loan taken of rs. 10k which i have to repay in 24emi of 500 each . Only for loan purpose the account was open. I have not done any sigle transaction. Then also you have raised demend notice of Rs. 18252.
                Kindly request to please help what will be solution for same ICICI Bank is harrassing and demanding the above amount. They are trying to exploit me totally. Agst 10k of loan they already taken 12k and demanding additon 18k.

                Thanks,
                Arvind Chavan
                [protected]
                Aug 14, 2020
                Complaint marked as Resolved 

                ICICI / Credit card — PAYMENT BEING DEMANDED WHEN THE CHARGES HAVE BEEN CANCELLED

                Dear Sir,

                Some two years back I was thrust a credit card by ICICI and as I did not want it the same was torn to pieces and returned to ICICI. Aroud the same time a ICICI LOMBARD Insurance policies were issued to me unsolicited and my credit card was charged with the charges for the same.
                As the insurance policies were unsolicited, I corresponded with ICICI by e-mail and after protracted correspondence I succeeded in getting a communication from ICICI regarding cancellation of the LOMBARD policies.
                Even after cencellation of the policies, I continued to get credit card statements monthly which claimed that I had an outstanding due to be settled. I then corresponded with ICICI regarding the outstanding dues and I recd. a letter from ICICI dtd. 10th June 2008 that the charges indicated in the card statement were that of the lombard policies and since they are cancelled the charges will be reversed.
                Even after the letter from ICICI of 10th June 2008, I have been continuing to get the card statement with outstanding dues shown.
                On 9th Jan 2009, I preffered an e-mail compliant through the customer care available at the website of ICICI and posted a copy of the complaint to the CMD of ICICI.
                There was no response for the above complaint.
                In the last week of March 2009 I recd. a legal notice, dtd. 23rd March 2008, asking me to present myself at the TIRUCHY office of ICICI on 26th March 2009 for settlement.
                I presented myself at the said office on 26th March 2009 and met one of the officials of ICICI, Mr. Saravanan. After listening to my explanation and verifying my card statement as of 26th March 2009, the bank official confirmed that the charges on my card were that of the cancelled lombard policies. The official further said that if I pay Rs. 2000 / - the whole issue will be settled. Two days after the same official rang-up to say that I will have to pay Rs. 3000/- to have the card issue settled. I asked the official to issue a letter from the bank with a break-up for the demanded Rs. 3000/-. This the bank official refused.

                I donot understand the requirement of having to pay Rs. 3000/- when I have not used the card and the said unsolicited policies have been cancelled.

                I have once again written to the CMD of ICICI, yesterday (2nd April 2009) requesting for settlement of the issue.

                I am attaching the policies cancellation notification, the communication dtd. 10th June 2008 from ICICI, the leagl notice dtd. 23rd March 2009 and my latest letter dtd. 2nd April 2009 to the CMD ICICI.

                Can this forum "CONSUMERS COMPLAINTS . IN" help me settel this issue with ICICI.

                Regards


                Santhi E
                B4/139 - BHEL - TOWNSHIP
                TIRUCHY - 620014

                Demand notice for amt not utilised - Comment #1767349 - Image #0

                ICICI Bank Credit Card — ICICI Bank is demanding

                Hello,
                I used ICICI bank credit card ([protected]) for last 2 years and everytime I dropped my local cheq before the due date. Most of the time I noticed that they took much time to process the cheq and then applied late charges on my card. Even though with the high interest charges ( they added the interst rate higher than what they promised earlier 2.5% at the time of offering the card) they added some overlimit fees in some of my satements and with that around 5000/ more payment they demanded from me unnecessarily.

                I cleared all my dues with interest charges and I raised this issue several times with them but they simply ignored this and still demanding the amound included day by day some other charges.

                Please let me know what should I do. I have cleared all my dues approx 75000/ with interest charges.

                Request all other not to use ICICI bank credit card or surrender it immediately.


                Thanks,
                Sumanta Thakur
                Dated: 22.11.2012.


                Sub: Received Threatening Call from Recovery Agent of ICICI Bank and Kidnaping threatning of my daughter from Recovery Goonda of ICICI Bank.

                Ref: ICICI Bank Credit Card no: I have cancelled my card after making the full payment. At present I don’t remember the Card number, I called the Bank, but they have not traced out my card number because it was cancelled last year.

                Dear Sir,

                This is to inform you that I was the Credit Card Holder of ICICI Bank. They never sent any statement till now. Suddenly one recovery agent Ms. Ruchi somebody asking for payment 40, 000/-. Continuously she was threatening and torturing me and my wife daughter over mobile and office landline also. She is also using tremendous abusive and slang language. I have no dues above this card. In spite of several request, she is denying to provide the statement through mail. I doubt that they must have inflated due amount by levying unduly high interest, late fees, unnecessary service charges etc. Not only that she has threatened me and my office Boss also. She is doing tremendous misbehaving with my office Boss and Administrative manager.What is this???. Bank cannot do legally this type of mental harassment. She is disturbing my Employer also, which is affecting my mental peace. As a middle class family, at present my job is effecting due to their using the abusive language with my boss also. As per the Credit card rules of the Bank, I am asking for statement. But she is denying giving me the statement. Continuously she is telling me to make the payment at a time; otherwise they will attack me and my family with their team.
                Not only that, she has also threaten me, if I don’t make the payment immediately, then they/ICICI Bank/ will kidnap my daughter. Please help me and my family from Goonda of ICICI bank. I think only because of raising late payment fees and service charges and to raise the higher bill, they have made this type of incident. For your information, I have been receiving these threatening calls coming from[protected],[protected],[protected]. These threatening calls comming in my Wife's number 90 times, in my number's 100 times and in my office Boss's number 50 times in 01 (one) day.Please relie[censored]s from the torturing from ICICI. Please stop this call from this number otherwise I will take legal action for human rights against the mental torture with my daughter and wife also.

                Due to this Ruthless incident Now I am in big trouble for my job and my family security also.


                Please co-operate at your end.


                Thanks with Regards

                Manas Ray Chaudhury
                [protected].
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                  Sanjit Das
                  from Bengaluru, Karnataka
                  Dec 28, 2008
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                  Duplicate Bank Statement of ICICI Bank, Connought Palce, New Delhi has been sent through EXPRESS IT Courier on dated 06/12/2008 vide air way bill number [protected]. And the same has not been delivered in my address till today morning. My address is given below:

                  SANJIT DAS,
                  C/0: Upendranath Sarkar,
                  House No: 19/3, New Milanpally,
                  Netaji Sarani Road,
                  P.O.: Siliguri Bazar, Siliguri,
                  Dist.: Darjeeling, West Bengal, India.
                  Pin Code: 734005.

                  In view of above, you are requested for take necessary action from your end to deliver the courier at the earliest.

                  Treat it as urgent.

                  Thanks/Regards,

                  Sanjit Das.
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    SWARNAPRABHA MISHRA
                    from Pune, Maharashtra
                    Dec 28, 2008
                    Resolved
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                    MY ADD ON CREDIT CARD FROM ICICI BANK VIDE AIR BILL NO[protected] DESPATCHED TO ME ON 3rd OF DECEMBER 2008 HAS NOT REACHED ME TILL DATE (29/12/2008)IN SPITE OF MY REQUESTS TO THEM THEY FAILED TO DELIVER IT. MY LAST 2 REQUEST WERE VIDE COMPLAIN NO 00046081 AND [protected]
                    WHERE THE CALL CENTER PEOPLE PROMISED TO DELIVER IT DEFINITELY ON 27/12/08/AND AGAIN . THE BOYS AT THE CALL CENTER ARE RUDE TO THE EXTENT OF DISCONNECTING THE LINE IN THE MIDDLE OF THE COMPLAIN.WHY ICICI BANK STICKS TO THEM INSPITE OF SO MUCH OF NEGLIGENCE AND SUCH IRRESPONSIBLE BEHAVIOR IS REALLY AMATTER OF SURPRISE
                    Aug 14, 2020
                    Complaint marked as Resolved 
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                      anuja Sreeranganath
                      from Hyderabad, Telangana
                      Dec 28, 2008
                      Resolved
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                      I received an sms on my mobile mentioning that my cerdit card has been charged with Rs 10900, a transaction which I have not done, promptly I called the customer care number . The only department I was able to get through to was the "loss of card". They did block my card and transferred my call to the Disputes Department. The disputes deptt asked me write a letter stating the request no, which they gave me) and fax the letter to their mumbai office within 48hrs. He also mentioned that if I didnt fax the letter within this time, my complaint was as good as not registered.
                      The next day I promptly sent the fax. And since the nightmare has begun. I am trying to find out if their office has received this fax but am still unable to get through to them . The phone banking says, my card is not valid (since it has been blocked) and keeps putting me through the voice recording messages for my date of birth, pin no, mobile no., home phone no, work phone no...inspite of giving the phone numbers and my date of birth, the call doesn't get transferred to a human voice; it says you have exceeded the no. of tries and disconnects. The only deptt I am able to get through is the "Loss of Card" and they refuse to transfer the call and are unable to give me any information besides telling me the card is blocked. Any attempts at getting at information from them leads to them hanging up without answering any queries.
                      What is one supposed to do in this scenario. Whom can we talk to???
                      Aug 14, 2020
                      Complaint marked as Resolved 
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                        Ramesh Karmegam
                        from Bengaluru, Karnataka
                        Dec 27, 2008
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                        Dear Sir / Madam,

                        I have a credit card numbered 4477xxxxxxxx5009 with ICICI and have been clearing my payments on time.

                        On july 21st 08 i have been billed by ICICI on behalf of Yahoo.com, this transaction has not been authorised by me. ICICI has expressed its inability to elicite an response from Yahoo.com and has taken cover behind a point stating that the complain was registered after 90 days.

                        To be noted:
                        The monthly statements from ICICI has not been delivered on a regular monthly basis.

                        My intimation on this disputed transaction was on October 14th and not October 30th 08 as claimed and this is well within the 90 days specification.

                        This case clearly illustrates the apathy of ICICI in helping an individual and fining him for unjustified reasons.In absence of ICICI's support in taking up the issue with the concerned vendor(Yahoo.com) i require assistance to approach the consumer court.

                        Regards,

                        Ramesh
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        Dear customer care fail transaction was reported while i was paying online for examination fee. Insp[ite of fail transaction my credit card has been deducted with an 1191/- pls look into this and intimate me at this number [protected].
                        vk kaira
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                          M
                          madhukar shripad sardesai
                          from Pune, Maharashtra
                          Dec 27, 2008
                          Resolved
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                          Reference ICICI bank credit card letters as under of 17/12/2008.
                          a) 5086530, b) 5086793 & c) 5087400

                          I have purchased Railway tickets through ICICI bank credit card at INSTANT EMI option. How ever to my surprise I found the different rates / amounts charged as procesing fees for the same amount. The details are as under respectively.

                          File No. Total amount EMI amount Processing Fees

                          a) 5086530 Rs. 1730.29 Rs. 576.76 Rs. 2065.10
                          b) 5086739 Rs. 3514.28 Rs. 1171.43 Rs. 267.67
                          c) 5087400 Rs. 3514.28 Rs. 1171.43 Rs. 48.46

                          I fail to understand the calculations . Also at serial b) the processing fees are more than the cost of tin't it a classical exampal of misscalculation & cheating. Please rectify & send me the corrected advice.

                          Thanking you
                          Yours truely,

                          Col. M.S.Sardesai (Retdre)
                          Aug 14, 2020
                          Complaint marked as Resolved 

                          icici c redit ca rd — wrong charge on lombard insurance

                          sir, i have credit ca rd of icic i bank but from the bobbay office they make one in surance policy and after my cancellation i received the cancellation letter also they charges the a gi the awhole amount and taken the moneyt from my ca rd and make me full use of card and make the so mant charges and the service char ges
                          anita
                          AA
                          Hi All,

                          This is very painful for me that i have already cancelled my ICICI Lombard Health insurance in September 2008, which was deducting from my ICICI Credit cards and still deducting every month from my credit card.

                          I have called up cutomer care of icici credit cards, they told me that you they have't got any cancellation confirmation from icici lombard, but when i have called icici lombard my insurance policy is cancelled, and they said me you need to contact icici credit card. Its like shifting their responsibility i am a big trouble.

                          Please help me with this issue, as to maintain my credit in market i am still paying my credit card bills every month of the expenses which is not related to me.

                          So beware from icici credit cards frauds, is this is the message which Mr.Kamath has given to icici bank, please respect him and make the best thing to create India proud by understanding customers problem, needs and happiness.

                          God bless you all

                          Sadique
                          Hi All,

                          This is very painful for me that i have already cancelled my ICICI Lombard Health insurance in September 2008, which was deducting from my ICICI Credit cards and still deducting every month from my credit card.

                          I have called up cutomer care of icici credit cards, they told me that you they have't got any cancellation confirmation from icici lombard, but when i have called icici lombard my insurance policy is cancelled, and they said me you need to contact icici credit card. Its like shifting their responsibility i am a big trouble.

                          Please help me with this issue, as to maintain my credit in market i am still paying my credit card bills every month of the expenses which is not related to me.

                          So beware from icici credit cards frauds, is this is the message which Mr.Kamath has given to icici bank, please respect him and make the best thing to create India proud by understanding customers problem, needs and happiness.

                          God bless you all

                          Sadique
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                            D
                            DR PAWAN KUMAR GUPTA
                            from Delhi, Delhi
                            Dec 27, 2008
                            Resolved
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                            Myself Dr Pawan Kumar Gupta. This is in reference to my Home Loan with ICICI Bank. I am forced to write this mail after I have been forced to put though a great amount of mental stress, threats, abuses and harassment by the ICICI Bank Customer care officers.The details have been provided to ICICI Bank as instructed by ICICI bank executives themselves.The attachments have provided to the bank to support proof that the bank purposely did not present the Electronic clearing to my SBI account No.[protected] on three occasions i.e December 2006; January 2007 and October 2007, (as per my SBI records) and then they resort to money extracting and illegal profit making strategies from the customers by levying the check bounce charges stating that ECS was returned due to insufficient funds. I have always assured the bank officers that I would pay any amount due on me but atleast being a regular customer with good credit background, its my right to know the correct facts about the the whole issue. They always refused that they can't provide me the returning memo given to ICICI bank by the SBI bank ( Branch Sector 62 noida, Uttar Pradesh).They have never responded to my mails which were addressed to them only when asked by the respective bank officials as mentioned in my previous mails.I have always asked them that why should the customer pay the penalty charges in pretext of 'CHECK BOUNCE CHARGES' when the check was never represented to my account and hence IT WAS NEVER BOUNCED as evident from my SBI records. Moreover there was no chance of the check / ECS getting bounced when my account had sufficient funds as evident by the account statement enclosed along with all my mails written to ICICI bank. I had visited the ICICI bank branch at Green Park, but i was told that they could not address my issue from that baranch and there is no way but to go their Videocon Tower office in central Delhi .I asked them why a customer need to travel 50 kms for no fault of his and its just the irresponsible and callous money exttracting attitude of the bank.NOW THEY ARE THREATENING ME OF DIRE CONSEQUENCES IF THE AMOUNT AS IMPOSED BY THEM IS NOT PAID TO THE BANK AT THE EARLIEST.WHAT SHALL I DO !!!
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            I have deposited a cheque for forclosure of my home loan LBBAR[protected] but this cheque has been misplaced by ICICI vediocon tower branch. now the are asking for stop payment of given cheque, cheque was drawn on Punjab National Bank, Premnagar Bareilly Branch. Now it is not possible to go bareilly for stop payment nor i have time to go to vediocon tower. I want that ICICI representative should come to me tomorrow i.e.12.02.2009 at 10.00 a.m. to collect cheque against foreclosure of my home loan.

                            since cheque has been misplace by bank so i will not pay any further interest on this.

                            Waiting for reply.
                            Amardeep Saxena
                            Mob.[protected]
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                              S
                              SURAJ BHAN
                              from Anand, Gujarat
                              Dec 27, 2008
                              Resolved
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                              As per SMS received on my Mob No [protected] Application No [protected] Policy No 10500772 in respect of My daughter KIRAN BALODA despatched on 9 Dec 08 and Application No [protected] Policy No 10487957 of my wife NIRMALA despatched on 12 Dec 08. However, both the policy NOT yet received by us.
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              As per our policy we don`t have receive our complete document ( Name Vishnu Goel, Policy No.[protected] We receive only one document Premium Paid Certificate (Deposite date 16, aug-2008)
                              plz send me all releted document as soon as possible.
                              i have submitted my premium of ICICI prulife of Rs 5000/- but money receipt has not been received by me till date.My premium was for the month of Sept'08.My policy no is 01396969.Please arrange to send it by mail so that I can deposit it to concerned Tax department for rebate.

                              icici prulife policy — policy document

                              I am looking forward ICICI Prudential life Insurance Patna Branch should email scanned copy of my policy to the above email address as soon as possible, I also want to know next premium due notification from Patna ICICI Prulife Office, please also advise if payment can be made in ICICI Prulife Office in Dubai.

                              Mohammed Hassan Raza
                              Higgs & Hill LLC
                              P.O.Box 25685
                              Dubai, U.A.E.

                              Mobile +[protected]
                              My Policy No:07246929 I have not recived any details for past 2 years. And I want know the details of my present policy status.
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                                A
                                AMIT KARWA
                                from Mumbai, Maharashtra
                                Dec 27, 2008
                                Resolved
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                                Hi,

                                I have made an FDR through ICICI Bank Phonebanking options. Today when I called them up for pre mature withdrawal of my FDR, the Customer Service Executive told me that I will be charged 1 % Penalty on FDR Amount. While I was making an FDR this was not brought to my notice. Again on FDR receipts this condition is not listed. Normally Banks do pay interest(based on the duration and Rate of interest that were in vogue at the time of making FDR). No Bank charges penalty and even if it is charged it should be made clear to the customer. How do I go about it?
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                There is some communication gap. The 1 % penalty is on interest not on FDR Amount. For any pre mature withdrawl you will get priciple amount + interest rate eligible for the actual no. of days less 1%.

                                For Ex. if you booked Fd for 1 year @ 9% int. and after 6 months you want to break the FD. If Interest on 6 months FD is 6 % at that time. You will get principle amount + interest @ 5%(6 -1).
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                                  D
                                  deepak yadav
                                  from Mumbai, Maharashtra
                                  Dec 26, 2008
                                  Resolved
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                                  Hi,

                                  I have a complaint regarding the settlement of ICICI CC.
                                  I was a regular payment of the outstanding but unfortunately i am not able to make the payment. The reason i can't make the payment is I lost money in Stock Market, so due to bad financial condition I have applied for the settlement in the month of January 2008, the executive use to collect minimum amount every month and no sttlement for same was done.
                                  Its December, 2008 till the card is not yet settled and the bill is generated everyone along with interest, late fee, and over limit.

                                  On regular complaint the card is not settled. What should i do now as the bill is huge (72, 174) and i can't make the payment.

                                  Thanks & Regard
                                  Deepak Yadav
                                  [protected]@gmail.com
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  Title: Mr.
                                  First Name: Ramakant
                                  Last Name: Mahadik
                                  An ICICI Bank Customer: Yes
                                  Product: Feedback on Customer First Series
                                  Account No: NA
                                  What would you like to say: ICICICARE=[protected]' Product: Credit Card / Old Customer / [protected]@yahoo.com

                                  The Below mentioned mail came to me on 05/Aug/08, but still pending ????

                                  We regret for the inconvenience caused to you.
                                  According to the revert of the service request SR73695625 initiated for the settlement of the credit card account, we request you to contact Mr.Santosh Salokhe on[protected] or visit him at the below mentioned address for the settlement of the account:


                                  I need to have alteast 12 installement to make the payment as the amount is huge, i[censored] check the credit is not in use since TWO years & I have been paying u since then more then what was needed - Pls Revert ASAP

                                  What action have been taken on the collection staff'ss who came to my home and threatened my MOM.

                                  I also need an apology letter with that effect
                                  E-mail address: [protected]@yahoo.com
                                  Telephoneno:+[protected]
                                  Correspondence address: Flat No.303, 2nd Floor, Akash -1, Yeshwant Nagar, Behind St. Anthony Church, Vakola Santacruz East Mumbai 400055
                                  Dear Sir

                                  I Mr. Ganesh K. Vakhare I contact in bank and representative of ICICI bank for settelment of my credita card but they are not issuing settelment letter and ther are charging me intrest so much and their guy harrasing me to pay the credit card payment i allready made payment so many time and asking for settelment but they are not settel my card
                                  express it vide airway bill no:[protected] is not recieved till now.it was despatched on[protected].this is the 4 th time this had happened
                                  r/sir
                                  from last two month i not receved my bill on time and also this
                                  month statement not recevid .If it is possible send statement
                                  on my E-mail too.


                                  thanks
                                  As per settlement letter issued by the ICICI bank, all payments have been made cleared
                                  vide cheque and cash but till date not yet received No objection Certificate and 0 balance
                                  statement.

                                  Kindly look into the matter and solve.

                                  regards
                                  settlement letter no.ICEASKOL/022009/5373/FWO dt.7/2/09
                                  Dear Customer Care,

                                  I am also asking for selltment, Bank also not giving any settlemet its already paid.
                                  Now what shold i do.
                                  hi,
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                                    N
                                    nitin saxena
                                    from Mumbai, Maharashtra
                                    Dec 26, 2008
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                                    dear sir,
                                    i want to know how can i remove my name from defaulter list .as i am defaulter for two wheeler loan from icici bank (amount for defaulting is Rs.3079/-and they are asking about rs.23000/-)
                                    DEAR SIR, I WAS NOT PAID MY 10MONTHS EMI FOR MY TWO WHEELER TN07AK5027, FOR PAST 11 MONTHS I WAS NOT IN CHENNAI THATS WHY THIS PROBLEM RAISES, AND MY BIKE HAS GOT CHEASED BY YOUR COLLECTION EXECUTIVE MR.KINGSLY ON SATURDAY 18TH OF APRIL AROUND1.30PM WITH USED OF VERY BAD WORDS, HOW MUCH IS THE TOTAL OUTSTANDING FOR ME, PLS REPLY SOON, I WAS VERY UPSETED BY YOUR EXECUTIVE, PLS HELP ME.. I DONT HAVE ANY JOB RIGHT NOW...

                                    THANK YOU
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                                      Ajay Shivaji Hingane
                                      from Ahmedabad, Gujarat
                                      Dec 26, 2008
                                      Resolved
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                                      Resolved

                                      I had applied for the ICICI bank credit card. But to my dismay, the company delivered the card on a wrong address to a wrong person without any proper verification. Now, this guy took advantage of the situation and made transactions worth Rs. 85000/- through the card. When, ICICI bank called me for confirmation regarding transactions, I said that I haven't received the card yet and there is no question of transactions through it. But, I was shocked when I got a card statement from the bank mentioning the transactions.

                                      I lodged an official dispute with the bank. And I was surprised when I heard the bank's hearing after 45 days, stating that the Card is your personal responsibility and you need to take care of it. How would I take care of a card which was never delivered to me?

                                      I have also given the courier details to the bank which clearly states that the card was delivered on a wrong address. But, the bank is not at all bothered to have a look at the complaint. I have also lodged a complaint against the bank through CORE. NIC, but the bank is not ready to budge. They don't even mark a copy to the consumer forum while replying to my complaints.

                                      I am shocked and amazed with the way bank is handling the case. It is not bothered to even question the guy who has received the card and made the transactions. Instead the bank, traumatizes me with the reminders for making the payments.

                                      I am really clueless how to take the case forward. Please suggest to handle the bank's menace.
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      Same happened to me with HSBC bank. This the same case but have not filed a complaint yet. Pillar to post running to solve this problem. calling all over India to get my things sorted out but with no success.
                                      Please assist me what can i do to take off the liabilty from my head for the money i never used.
                                      The card was delivered to wrong address

                                      Chintoo Limboo
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                                        Anil Kumar Ahirwar
                                        from Mumbai, Maharashtra
                                        Dec 26, 2008
                                        Resolved
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                                        I used IDBI Bank's ATM to withdraw amount of 5000 from my ICICI bank account on 30th sept, and the ATM says "we are unable to connect to your banks network" but after some time I got a message from ICICI bank on my mobile saying that amount of 5000 has been debited from your account, I logged many complaints regarding my money to the bank but after almost 3 month they are still saying that you have to wait. But how much????
                                        Aug 14, 2020
                                        Complaint marked as Resolved 
                                        ATM machine didn't dispatch money but same deducted from bank account
                                        I used icici Bank's ATM to withdraw amount of 12000 from my corporation bank, and the ATM did not gave any response even not print out any slip that transtion was done or failed then i try again but same problem" but when i went to bank to check the balance 24000 rs will be debited.i REQUEST that any icici bank head person read that problem please help me out.thanks
                                        Cash not paid by ICICI ATM

                                        Sub: Amount debited from my account.

                                        Ref: - Dated 06/06/2009 Time 15:31 ATM ID S1AD0878 TXN NO.7048

                                        Card No.[protected]

                                        Respected Sir,

                                        In reference to the above reference I would like to inform you that, from SBI ATM Card I want to with drawl from ICICI ATM Located Ratan Lal Nagar Kanpur, I have given option of 6000/- Rs. (Six Thousand). But I have not received any amount from ICICI ATM, and slip come out and amount was debit from my account.
                                        Therefore I request you take necessary action to provide my short of Rs.6000/-Because I am running at SBI Bank and ICICI Bank from last two month the SBI bank is telling ICICI bank will do and ICICI Bank is telling SBI Bank will do.
                                        1. Account No.[protected]

                                        2. Nature of account: Saving

                                        3. Name of bank: S B I

                                        4. Date of transaction: 06/06/2009

                                        5. ATM card no. :[protected]

                                        I Request to you Please take corrective action

                                        Thanking you

                                        Pramod Umapati Upadhyay

                                        Contact No: [protected]

                                        Cc: 1- SBI Indore Branch
                                        2- GM ATM Operation SBI customer.[protected]@icicibank.com
                                        3- GM ICICI Bank
                                        sub : Amount debiited my a/c
                                        Ref : Dated 01-08-09
                                        a/c no :[protected]

                                        Respected sir,

                                        I used HDFC bank ATM to withdraw amount of Rs.600 from my icici a/c on 1st aug, . But the ATM is not working properly I have not received the amount. but after i go to icici ATM and i have
                                        take a print out Rs.600 hasbeen debited on my a/c. so pls reimburse the amount as soon as possible to my a/c.
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