[Resolved] ICICI Home Loan — Deducted processing charges without verifing the documents | |
Sir, I had applied for home loan from ICICI bank home finance from their Gwalior branch on[protected] and handed over some blank cheques of my saving account of Axis bank. After two weeks I got call from ICICI bank Gwalior branch that your loan has been processed/sanctioned (vide reference no.60786893 through SMS) and now we are going to submit the cheque for clearance to our branch towards processing charges( i.e. 0.5% of loan amount since the loan amount was Rs 18, 00, 000/- the charges were 10127/- inclusive of service tax), so you are requested to maintain the sufficient balance in your account on this I told them ok if the loan is sanctioned and documents have been processed then you can go ahead and you can send the cheque for clearance. Accordingly it got cleared after three days and money got transferred from my account. Again after five days, I got call from branch manager saying that there are some of the documents submitted by builder are not valid and we can not sanction the loan. On this I requested them to revert my money back to me, he said no it will not be given back .. Sir, it is purly a cheating case by ICICI bank. I would like to request the bank management to look into the matter give justise to the customer like me. Sir Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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Kindly write to us at [protected]@icicibank.com with ‘Customer Service - Home Loan’ as the subject line. Request you to provide the relevant details of your loan, along with your full name and contact details.
We will be glad to assist you.
Regards,
Nazia Sayeed
Office of the Nodal Officer
ICICI Bank