[Resolved]  ICICI Home Loan Department — Non refund of pre-processing amount of Loan as the loan was not approved by ICICI.

I applied for the home loan in ICICI bank in January 2010. They promised that the loan will be approved in 1 week time. But it took them 25 days for the approval. I was informed that the loan has been approved and the checks will be ready. But when I went to ICICI Home loan brnach in New Delhi I was surprised that they informed me that the loan has not been approved and my application is rejected due to some legal obligation ( The house I was buying was with GPA holder and I wanted to have registry on my name.)
But ICICI bank have no such policy.

I was told that the money taken for processing will be refunded to my account but now even after 6 weeks, the money ( Rs 5515 /- ) has not been refunded.

This is a simple example of harrasment. The legal documents should have been checked on the very first day before charging processing fees and un-necessary harrasment for me.
Not sure who's going to help me at least in getting the refund as there staff is too rude and I don't want to talk to them.
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Aug 14, 2020
Complaint marked as Resolved 
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ICICI Home Loan Department — Since Aug, part payment of 2 lakh of rupee not adjusted

Hi,

I have paid a cheque of Rs 2 lakh on 9-Aug-08 at Home Loan office at malleswaram branch, Bangalore. (Chq no 138355, IDBI Bank dtd 9-Aug-08). I must have visited personally to different home loan offices more than 5 times, have made innumerous calls to their customer care centre. But this amount is still not adjusted. I have written confirmation of they assuring to process, I have SR nos with me.

Last 3 months have been very painful for me mentally and physically. Everytime I meet them or talk to them, they ask for 5 working days and have still not processed this money.

I am going through a great mental trauma. I have had to either rush from office or take leave at office to reach them before their closing time.

Request you to please help in getting this sorted out
Wondering if I have to go and do prepayment on my ICICI home loan as I was planning to do so tommorrow.
Hi Manpreet,

We are the customer service team at ICICI Bank.

We'd be glad to be of assistance, please write to us with your contact details and your application number at [protected]@icicibank.com (Subject line: UID 282712). We'll immediately contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

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