[Resolved] ICICI Iprotect — Unresponsive Customer Care and worst managed Customer grievance redressal mechanism | |||
I write this mail in a very heartbroken state. I had applied for ICICI iProtect Life Insurance Scheme (Application number: OL[protected] and had made the payment online for the same on 24/12/2010. I had undergone medical tests on 30/01/2011. Even after a fortnight since my medical tests I am yet to receive any update on issuance of my policy. The online Application Tracker still shows the pending status of my medical report. I had contacted the customer care department on several occasions but my complaints have not been paid heed to. I had sent a mail at [protected]@iciciprulife.com (Call id: 30887274, Dated: 2-Feb-2011). Other than assurance through mails and smses that someone would be calling up and helping in expediting the issuance of policy, no effort has been made to personally communicate me the reasons for the delay. I called up the customer care on 14/02/2011 (Call Id:[protected]. A promise was made that within 3 working days, my problems would be resolved. But my problem still remains as ever and am yet to see any sincere efforts being made the company.I had also sent another mail at [protected]@iciciprulife.com (Interaction ID #[protected] on 17/02/2011 and again I was asked to wait for 3 working days. So eventually I am perpetually struck in this infinite loop of 3 days. I am being harassed even before the policy has been issued. It sends shivers down my spine on just the thought of effort that my family members would have to put into to make the claim,God forbids, if the need arises. The irresponsibility of the company of the reputation of ICICI to provide a decent During-sales-service seeds doubts in the minds of customers about its credibility during After-Sales-Service. I am really aghast at the type of service that I have been provided to up till now and am cursing myself for getting into this dragnet. I had chosen ICICI Prudential because of its reputation in the market but am sorry to say that the company thrives on duping the middle class customers. Being a well read person, I am very much aware of the guidelines of IRDA and the way my application has been dealt with certainly can be classified as open and shut case of harassment of customer rights. Even after passing of almost two months since the date of payment, the policy has not been issued to me whereas the advertisements claim the start of the policy as soon as the payment is made. Resorting to such cheap methods to extort money from customers speak very low of work ethics and culture prevailing in the company. Thanks Shashank Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
4 Comments | |||
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i think LIC is best...
ICICI iProtect — Not returning of premium for cancelled policy
To,The Manager
ICICI Prudential
NEW DELHI
Sub: My iProtect policy was cancelled, but the cancelled premium was not sent.
I bought iProtech on 1st jan 2011, application number OL00055554 and then have undergone medical test as informed by you. After one week time when I called the customer care, you informed the medical reports are in pending and you will inform me about the same when it is done. After that I was never informed by you regarding the status of my policy. When I called your customer care on 18th march, you informed that the policy is cancelled, but they don't know the reason. The customer car person also informed that premium is refunded to my account on 22 feb 2011 and the transaction ref is[protected]. But no such amount was refunded. After writing to you to know about the status, you refunded the amount on 23mar with transaction ref:[protected].
You would have never returned me the amount if I did not ask for the same, but my policy would be in cancelled status. This clearly indicates your intention of providing such policies online and not providing the coverage. Is this the way you want to make money in the name of Insurance.
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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ICICI are using false advertisement too .It is againt the ethics and LAW of Insurance.I am also From health insurance services back ground.For that purpose i have a redressal cell too in form of commuinty called Scratchy mind write here...Please join lets make aware to all before they fell into these traps.
Dr.Khan