[Resolved] ICICI Lombard Motor Insurance — Not giving claim | |||
I have taken my policy with ICICI lombard for my bike TVS apache, policy # 3005/[protected]/b/[protected], at the time of taking policy the agent never asked me whether i had made any claims in my previous policy or not & gave me NCB - 25 %, which is Rs 197/-, which i came to know just now when i asked for a claim. As i met an accident, i filed a claim (#MOT[protected], an agent with name Mr.Rajashekar visited the showroom & asked all docs & asked whether i made any claims for which i answered " Yes". He took the estimate, which came around Rs 5000/- odd and ticked & signed on it. But he infd while going there may be some problem with the NCB, which i had taken. I thought this might be a minot issue and they may ask to pay it and revise my policy, istead he called me & says this claim cannot be processed for this reason & asked to pay the NCB to reinstate the policy. This was never expected from a company having a nationwide reputation. I informed him that this was never my mistake as agent never asked me or i could have paid it. For which he said, he will confirm from regional head & again called me & said, yes it can be processed but will confirm after forwarding the mail to them. It has been 5 days till date. My claim was made on 25th Feb, since then i have been making endless calls & answer remains same. I did not get any revert. When i call to customer care [protected] for complaining they dont have any complaint desk, they provided some managers # (girish & some other person). I spoke to him & says this is invalid policy. So, is it responsibility of company to verify it before giving policy or mine whether the person had made claim or not. "ICICI LOMBARD IS MAKING REASONS TO ESCAPE THE CLAIM CHARGES" Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
respected sir,
i am a user of icici lombard motor insurance policy...nw m getting cheated by some of your surveyr regarding a accidential claim of my motor vehicle standing in a motor garage for repairing...they are demanding a kind o[censored]nder table money for passing my al loses of my vehicle...sir plz help me out as i am a responsible customer of icici group...plz take action to the bullies you are having as your surveyr...
thanking u,
SATPAL BANSAL,
[protected]
i am a user of icici lombard motor insurance policy...nw m getting cheated by some of your surveyr regarding a accidential claim of my motor vehicle standing in a motor garage for repairing...they are demanding a kind o[censored]nder table money for passing my al loses of my vehicle...sir plz help me out as i am a responsible customer of icici group...plz take action to the bullies you are having as your surveyr...
thanking u,
SATPAL BANSAL,
[protected]
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1-800-209-8888
1-800-2666
ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
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ICICI Lombard — not issue of policy and claim
hi i have insured my 2 wheeler hero honda passion plus cover note no Tb1165405 they have not developed my policy after my bike stolen i have claimed they are asking for policy say how can i avail it for them if they have never gave it to me. i have lodged in district forum.the icici lombard is East India company back again to looting us again. protect india from them and be patriot.