[Resolved]  ICICI Pru Tax Plan G Mf — UNNECESSARY HOLDING UP OF REDEMPTION FORM IN BANK

Dear Sirs,

Can I get an acknowledgement for this and msg sent earlier and also if any steps taken to rectify same.

Regards
Capt.S.K.Shantagiri
Omega Shipping Agencies Pvt.Ltd.,
198, 2nd Floor, Vinayaka Complex,
2nd Cross, Domlur, Airport Road,
Bangalore - 560 071
Tel:[protected], 25356786/87/88
Fax:[protected]
Mob: [protected]
e-mail: [protected]@omegaship.com

----- Original Message -----
From: Shantagiri
To: customer.[protected]@icicibank.com
Sent: Friday, May 29, 2009 11:33 AM
Subject: COMPLAINT AGAINST WORKING OF YOUR MALLESWARAM BRANCH


Dear sirs,

Regret to inform you that your Malleswaram Branch service is most deplorable to say the least.

I had surrendered the PRU.ICICI TAX PLAN GROWTH (MF) redemtion form at your above branch. This redemption form also had the change of bank details .

I had submitted this redemption form along with a cancelled cheque leaf of the new Bank account mentioned on
23/5/2009. I had specifically mentioned to your staff that my previous experience with ICICI Bank (for redemption of M[censored]nits) was most UNSATISFACTORY since it had taken 12 DAYS ON PREVIOUS OCCASSION. I had specifically requested that this is not repeated.

On handing over the redemption form I had asked for an acknowledgement. BUT THE STAFF INSISTED THAT THEY CANNOT GIVE AN ACKNOWLEDGEMENT. After arguing for a long time they finally gave an acknowledgement by stamping and dated 23/5/2009 (BUT WITHOUT SIGNATURE).

I ustand from the customer service of Pru.ICICI MF that the bank has to acknowledge the receipt of the redemption form and the acknowledgement has to have a serial no also. Pls advise if this is being followed by your branch

Although the form was submitted on 23/5/09, this was NOT FORWARDED . On visiting the Branch ON 27/5 and enquiring, the forms were FOUND TO BE STILL LYING IN THE BRANCH.
The staff promised to submit it the next day ie on 28/5. However they could NOT GIVE ANY SATISFACTORY REPLY AS WHY THE FORMS WERE NOT SENT.

I had visited the branch again on 28/5 and met the Manager who called the concerned persons, however the story remained the same ie NO REASON GIVEN AS TO WHY IT WAS DELAYED.
One of the reasons given was - THE CANCELLED CHEQUE LEAF DID NOT HAVE MY SIGNATURE - This is the first time that I am hearing that a cancelled cheque submitted for Bank details has to have the a/c holders signature.

I have checked up with the Customer service of Pru. ICICI MF service centre who advise that the amounts will be credited to my a/c on 3/6.

This means that Redemption form submitted to your branch on 23/5 the proceeds will be credited to my account only on 3/6 ie 11 days TIME. This is also about the same time as my previous experience with the same branch.

I have mentioned to your Branch Manager, that it was common knowledge that SBI at on time used to known as the worst for Customer service/care, however ICICI seems to have over taken SBI by leaps and bounds.

I intend to stop all transactions/dealings with ICICI Bank.

I hope you will acknowledge the receipt of this complaint and advise me what the bank intends to do about these things.





Capt.S.K.Shantagiri