[Resolved]  ICICI Prudential — Claim Denied with out any reason

Dear Sir,

This is in context of Policy No:[protected]Life Time Super Plan) from ICICI PRUDENTIAL FARIDABAD BRANCH in the Name of Mr. Vineet Aggarwal, Who had died on 8/09/08, I Suman Aggarwal(claimant) wife of Mr. Vineet Aggarwal had already submitted all the documents which is required by company in Claim process on 24/10/08.But again & again they are dispatching the letter in which they are asking about the same documents which I had already submitted in Faridabad(Neelam- Bata Road Branch).
The Documents which I have submitted are the following:
1. Original Policy Document
2. Claimant's Statemant
3. Copy Of Death Certificate of APOLLO HOSPITAL.
4. Copy Of Medico legal cause of death of APOLLO HOSPITAL
5. Copy Of My Driving Licence.
6. Form AO Claimant Information.
7. Claimant's Bank Information and 1 Cancelled Cheque of HDFC Bank.
8. Medical records of Deep Medical Center Sector-16 Faridabad

Now already 5 months has been passed, but the company is not providing me proper status.Mr. Sanjay Jain who is handling this case had demanded the time of 30 days on 26 december, 2008 and today I came to know from branch that this call is closed with out my consideration. Now 30 days has also passed.

I Suman Aggarwal had requested the co. to settled the claim of Rs. 125000/- at earliest, But they have denied it because of certain reasons. This process had already taken 5 months, so now I am requesting you to give my at least 2 years premium back to me Which is Rs. 50000/-, so that I can pull on my life further with 2 children, as in my family my husband was the only earning member. If you return me 2 years premium, this will going to help me a lot, otherwise it is very difficult for me to survive with my children.

Please do the needful as soon as possible.

Your positive decision will be highly appreciable.

Hope to hear from you soon.
Yours Faithfully
SUMAN AGGARWAL
House No: 713, Sector-16A Faridabad
E-mail:gupta.[protected]@yahoo.com
Mobile No:[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Yes, I am Agree with the statement, all private co. are doing fraud commitment.
Yes, I am 100% agree- ICICI Prudential is not fair in their dealings. I procured Life Time Super Pension Policy No. 06758132 thru ICICI Bank officials who rather misguided me not telling the completed details about Policy and persons like me who are retired and innocent easy become pray in their hands as I spent their hard earned money to secure my future plans but I was not told --
1-Firstly, I was never told the deduction of Premium allocation charges
2- Secondly about the subsequent premiums as ICICI officials told that yield will come from the initial premium amount which is linked to stock market and automatically accrue yield
3- Never supplied relevant details /literature
4- Not adhereing to Policy Bond - terms and conditions - as I asked to alter my policy to Single Premium of Rs.2 lacs already paid initially which is well within the provision as indicated at Page -12 - i.e. under the heading Policy Alterations - which states " Policy alteration would be allowed after payment of at least one full year's premium subject to the rules of the company and IRDA guidelines at that point in time" - In my case I paid one full years's premium but ICICI Prudential never altered my policy despie my repeated e-mail and letters to them to Single Premium infringing their own bye laws.
This has all put me into a terrible stress and mental agony resulting which I had a mild heart attack and hospitalized and subsequent undergone major heart surgery incurring over Rs.3 lacs.

II have no hesitation to say that ICICI Prudential considered to be prestigious organisation is dong unethical trade practices putting our life miserable. They deserve severe judicial action rather stringent action against them who are playing with peson's lives.

Gurbachan Singh Arora
House No. 1J-89
N I T Faridabad 121 001
Haryana

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