[Resolved] ICICI Prudential — Cheating - Pathetic customer handling by Grievance Team | |
Policy No: 12736431 Policy : Health Saver I've taken ICICI PRU Life Health Saver in Oct 2009. I returned the policy in the free-lock period because of low annual limt (life cover). They asked me to pay 5000/- additional premium, to get more annual limit. I submited all policy documents, etc and gave check for the above amount. By Nov, i paid 20000/- premium and was awiting for the reivised policy doucment, insurance card and correctly calculated unit allotments. To my dismay, Till-date I’ve not received the policy document. There is no revised policy document (booklet), the original policy booklet after correction of the above is missing!!! Till now have made 8 calls their your support team and no signs of receiving them. I have written 12 times (email), everytime their god damn system sends me a reference #. Some mails saying that they tried to reach me. Abo[censored]e bull this was. I received the policy statement which calculted the Units for 20k as of November. The sad part was even after escalating to the grievance team and the core team in Mumbai, no response yet, it is 3 months since I applied. I havent got the policy original documents, insurance cards or the correct unit allotment for the premium paid (15k+5k) till date. The only option i need to do is cancel my policy and switch to LIC or Bharti AXA. There is no sense of customer care, no responibility, loads of confustion and god knows how are they managing all this. My sincere recommendation is, i went through absolute bad phase in getting this problem fixed. No way i see an end to this at all Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
4 Comments | |
Comments
Dear Sir(Subramanian),
We regret the inconvenience caused. Our representative will get in touch with you shortly to assist you with your concern.
We appreciate your patience.
Regards,
ICICI Prudential Life Insurance
We regret the inconvenience caused. Our representative will get in touch with you shortly to assist you with your concern.
We appreciate your patience.
Regards,
ICICI Prudential Life Insurance
Dear Sir(Ronald),
We regret the inconvenience caused. We request you to help us with your contact and policy details to assist you .
Alternatively, you may also post your concern along with your policy details on https://onlinelifeinsurance.iciciprulife.com/digital/ipru/GrievanceRedStep.htm?e...⇄
Request you to quote the reference number 110026_aaaa whilst sharing the details. Post receipt of the requirement, our representative will get in touch with you within 48 hours.
Regards,
ICICI Prudential Life Insurance
We regret the inconvenience caused. We request you to help us with your contact and policy details to assist you .
Alternatively, you may also post your concern along with your policy details on https://onlinelifeinsurance.iciciprulife.com/digital/ipru/GrievanceRedStep.htm?e...⇄
Request you to quote the reference number 110026_aaaa whilst sharing the details. Post receipt of the requirement, our representative will get in touch with you within 48 hours.
Regards,
ICICI Prudential Life Insurance
Dear Sir(Subramanian),
We understand our representative has contacted you and resolved your concern to your satisfaction. Accordingly, a communication has been sent to your registered email address. Is there anything else we may assist you with?
In case of any clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.
Regards,
ICICI Prudential Life Insurance
We understand our representative has contacted you and resolved your concern to your satisfaction. Accordingly, a communication has been sent to your registered email address. Is there anything else we may assist you with?
In case of any clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.
Regards,
ICICI Prudential Life Insurance
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+1 860 266 7766
1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
Ronald