[Resolved] ICICI Prulife — Deliberately trying to avoid fund switch | |
Dear sir My name is sachin gupte and i am the holder of iciciprulife policy number 02907273 and 04096267 i want to bring to your notice the way we were mislead by the iccic prulife help desk representative ms richa from borivali branch please let me explian this case from the very begnning on date 06/05/09 i was told that since my policy no 02907273 was assigned i cannot do fundswitch online by iciciprulife online chat acting on this information i obtained the fund switch form from the branch 0n 07/05/09 and signed it and left for my business overseas next day my father a senior citizen went to teqhe branch and requested her to talk to me on the phone(my fathers mobile) but she was very non-coperative and refused to talk then my father had to make several rounds from std booth to call me simply because she wont talk i cant undertsand this person has no respect or care abt a 67+year old senior citizen, does your organization hire such type of employeee who instead of giving 5 mins of her job time and co-ordinating with customer query esepcially one who has flown overseas(even the security asked my old father do u need any help? this shows how heartless this person is) more shcoking things happned as she told me father she can provide this information online through icici prulife chat when we very well know that the iciciprulife customer serivice centre s in banglore and none of the employess are authorized to chat from the branch but she told otherwise this means this person is framing her own rules above the rules of your company i feel you should take urgent notice of this persons actions which can seriously affect your business myself holds iciciinsurance co in high regards and i have got more then 15 high valued policies for my freind&agent Mr sachin ugale but this experince has left a very bad scar on my mind and i have to re-think about my opnion i have regading iciciprulife. all i wanted is to make a fund switch on date 07/05/2009 with the percentage 50%maximiser and 50%protector for a policy inforce but i was repeatedly denied this by this help desk employee this resulted in financial loss and her intention behind this seems to be harresment since 2 days a simple job like fund switch could not be carried out cause of this unwilling and non-coperativve employeee of yours who tried to only mislead thus making a bad name of your company i shall provide all the relevant information which would help you to trace this particular employee i hope you take action against her the last thing told by her to me was" IT WAS YOUR FATHER WHO CAME TO US WE DID NOT GO TO HIM" i was absoutely shcoked to hear the rude response and i decided to terminate all further communications with her and and initate further correspondence with you. Extra Information Name:Ms Richa working post:ICICI HELP DESK ICICI Branch:Borivali west (email provided shivangi.[protected]@iciciprulife.com) mail send said did not recive it phone number:has voice tune with no pickups Hope you do the needful Warm Regards Sachin Gupte THIS MAIL was send by my when icici prulife official denied my request on high value fund switch leaving me a serious doubt of thier nexus with share market bookies to delay this procedure Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. | |
2 Comments | |
Comments
sir, this is venkatarao having lifetime policy no.03052990.but i have paid onlyone instalment.the 3year login period is completed, so can you give my money back! please give me the details.Thanking You Sir
Reply
hi, Even my experience from the icici pru life customer support on iprotect policy(Policy OL[protected] was very bad. i am from bangalore, the customer care confirmed via email that they have received the copy of my scanned passport and form16. Later they called me 6 times and asked for the "identify proof" each time i explained to them that they have already confirmed me via mail that they have received it, the 7th time a lady by name Dimple A mailed me that identify proof was missing. I decided not to continue with the policy on my assessment that they dont value customer records hence i cannot trust them with my life insurance. I am waiting for my premium reimbursement (lets see how long thats going to take ... lol )
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