[Resolved]  ICICI Сreditard Division — Credit card full & final settlement

ICICI Credit Card — Full and Final settlement

Dear Sir,
I am carrying credit card from ICICI bank which I took it in Ghaziabad in the year 2005 October. Immediately after that I was shifted to Hyderabad due to my perosnal choice, in the mean time I had made one transaction worth around Rs 1900/-.in thye month of November and I moved out of Ghaziabd in December same year.

During the change of place I had dropped a cheque from HDFC bank for the same amount and I had forgotten to recheck the payment and recently when I was going through my old payments and transactions I found that my money was not paid to the bank and it was pending.

As a good samaritan I gave a call to customer care ( I think it is BPO) in hyderabad and told about the mishap for that the customer care personnel asked me to talk to Mr. Godi in the number[protected]. When I spoke to Mr. Godi, I explained to him about the situation he told me that the outstandin was around Rs 6103 /- .

I made one humble request to him to consider my case to reduce the penalty for which he finally agreed for payment of Rs 3500/- as a full and final settlement.

I did drop the check and he told me that once the payment is received he will call me again and confirm the same.

This telecon happened on 12.2.08 And I did dropped the cheque for Rs 3500 through HDFC cheque number bearing 869194.

But after four day when I gave a call for the confirmation I was told that the money is credited against my credit card. I asked him for the confirmation letter saying that the account is settled and full and final is done. The reply what I got is that he is not the right person for my case and he told me that it Mr. Ravindra whom I can contact in[protected]. This discussion happened on 17.2.08.

I am trying frantically in that number but I am not getting any response from that number.

Fianlly I am here by trying to bring your kind notice that I ahve paid the mony to the bank after talking to a person , and once the payment is done I am not getting the full and final settlement statement from the bank.

I am really in desperate need of the same since I do not want to put myself into a place where I have used the services and not paid for it.

As a good citizen I have done my duty by reminding of the bank that I have to pay and i did pay but bank is not giving me any letter nor I am not getting any support of the right person whom I can talk and close the account.

Through this mail I am reiterating that I have made my effort to close the account and Bank is not giving the same back.

Please close this issue.

Rgds,

Bhandary

ICICI Сreditard Division — annual fee

Dear Sir,
1- Should we go through the same ritual every year. I have again received in my monthly statement a claim for annual 3rd year fee for Rs1500+185.40 for card No-[protected]. I have been using only one creditcard No- [protected] for nearly 10yrs and pay for all transactions on that. Last year your bank went to the extent of adjusting the credit card payment made, towards annual fee of[protected] and claimed dues. A letter of reprimand from me was followed by apology and reversal of that. I will only pay for the card I use.
2- Yesterday I went to The Langford road branch of ICICI in Bangalore around 3.30pm to make a credit card cash deposit. I wanted to deposit Rs 2460 and after filling the depositing envelope approached the teller requesting 2 Rs50s for the Rs100 note I had. She refused saying she did not have 50 Rs notes though I had seen other customers depositing the same. The bank manager was also of no help. Ultimately I had to go outside, get change from a petty shop to deposit in the bank.Isn't it a shame that a bank customer has to go elsewhere to get change for depositing in the bank. This reflects on the customer care your bank provides - it does not matter what big hoardings you put up or how many ads you show on TV about the fantastic service ICICIbank gives its customers. Maybe your bank staff should concentrate more on polite- helpful behavior rather than their pseudo-paradesi accent.

you are an idoit firstly when u have changed the loacation, u could have kept quite if the cheque which u dropped has not been credited to the creidt card account. secondly instead of telecon you could have walk in to the nearset branch and done the full and final settlement. now you have done the mistake no point in blaming the credit card people just keep quite else pay the remaing amount and close the account else the balance amount will be increasing

Hi,

We are sorry to hear about your experience.We have made a note of your credit card number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi,
I would like to say that it is important to receive the NOC from the bank so that you will recieve loans in the future. If you would like to get more advice you can contact me on[protected]/ [protected] or mail me at [protected]@debtdoctorindia.com

Regards,
Timothy.

Hi,

We tried contacting you but you were not reachable. Please email us your contact detail at [protected]@icicibank.com and executive will get in touch with you soon. Kindly refer "1611544" in the subject line.

Regards,
ICICI Bank Customer Service Team.