[Resolved]  ICICIcredit Card — Cheating regarding amount of processing fees

During last Diwali i purchased a whirlpool washing machine and refrigerator costing 26000/- from M/s. Malaika Appliances (Dahisar East Branch). Malaika had given advertisement in news paper that said products will be available in 12 EMIs. I paid through my two ICICI Bank credit cards [protected] & [protected] amount paid was Rs.14000/- & Rs.12000/- respectively (Total amount was Rs.26000/-). I was informed by Manager of Malaika Appliances that there will be processing fees @ 9% on invoice value(i.e. 9% of 26000/-) charged by ICICI Bank as I am getting these product under 12 EMI, I agreed for the same and i made payment, When my Credit cards were swiped i got charge slips that i have to sign, on these charge slip it clearly printed that processing fees will be @ 9%. When i received my monthly statements for both the cards I was shocked to see that Processing fees were charged @12.5% on both the cards(they over charged me approx.Rs.910 and if we calculate taxes based on this excessive amount then its more than Rs.1000/-). I immediately contacted Mr. Mahendra Savardekar the manager of Malaika Appliances and gave him proof a copy of original charge slip and statement copies of both credit cards, he clearly said that these fees are charged by ICICI bank and its not their (Malaika's) fault still he would talk to his seniors. Then i tried to contact ICICI bank but they replied very rudely that they were not responsible for this issue and talk to the vendors i.e. Malaika Appliances. Again I called up Mr. Mahendra and he gave me offer that it was wrongly charged by ICICI Bank themselves and Malaika can adjust the excess amount charged to me in my next purchase if i buy something from Malaika Store. Then i again sent mail to ICICI Bank Customer Care dept and requested them to talk to me but instead of calling me thay simply sent mail that "we were unable to contact you on yr mobile number" and that's a white lie, still i sent another mail to them and gave them my 2 mobile numbers but they never contacted me and they even didn't replied me by email. This shows how stubborn & arrogant and reckless people are working in ICICI Bank.Two officers who earlier replied my mail was Mr. L Ratnakar & Ms. Jayashree & reference number given by ICICI Bank for my complaint is -- 'ICICICARE=[protected]'

I request that ICICI Bank should refund the excess fees that they have charged to me and these cheaters should be penalized and they should pay Rs.500000/- as a compensation to me for the stress and trauma i have been through since last Diwali. Unless this cheaters are made to pay heavy amount to victim customer like me they wont improve. They may have cheated number of customers like this so they should be forced to pay me Rs.500000/- so that they wont dare to cheat anybody in future the way they have cheated me