[Resolved]  ICICIcredit Card — Fraud Transaction on the credit card

Hi All,
This is to bring to your notice that I have been in constant communication with ICICI Bank with regards to Fraud Detection on my Credit Card number [protected] in the month of June 2008 for approx. Rs. 44, 000/-. I have been referred to different people and I politely did what was told to me by the authoroties involved with this case. However today (28th Feb 2009)the entire amount was debited from my Salary Account and I did not get any salary (My salary of Rs. 22081/- For the month of February ). Apart from this my account still has a deficit of approx Rs. 40000/-
I have mantained very good relationship with the bank with regards to all my transactions. I have paid my Loans (Loan A/c No. LPMUM[protected]) and EMI’s before time on this credit card as well. I was told to wait for this issue to be rectified every time. However after some time; they kept referring me to different people. Today I was asked to contact Mr. Malviya from chargeback team and I was informed that he works from 10:00 AM to 06:00 PM. I confirmed the same as it was a Saturday and the person from customer care on the phone said Yes, he would be available. After visiting his office in Andheri at 04:00 PM; I was informed that he is not availabale as the office hours are till 02:00 PM. As there was no response from the bank; I decided to lodge a complaint against the same in Goregaon (W) police station on 21st Feb 2009 because all these transactions were in June 2008 and it is 8 months now that there is no action taken on this. Only action taken by the bank is to send recovery agents to collect this money.
The reason I am writing this mail is because after sending so many Email’s; Faxes and couriers to different people from the same Bank; my issue was never fixed and today you debited my salary Account. This is more than just Mental torture to any individual. As I understand the bank should not charge the customer for any disputed amount until and unless that case is closed. I have all the documents with me and proof of all the documents that I sent to the bank. I request the RBI ombudsman team to look at this seriously as early as possible. Please revert for any documents that might be required.
For all the people listed above; please co-operate with me and help me to fix this at the earliest.

Regards
Aslam Sheikh