[Resolved]  ICICIcredit Card — Requirement of other bank's statement for getting refund from ICICI Bank

Sir,
My Email & email from ICICI Credit Card Section is reproduced below which is self-explanatory. Mistakenly I paid an excess amount of Rs.761.35 to ICICI Credit Card through my SBI Cheque and now for getting it back I am being asked to send the Statement of Accounts of SBI to ICICI bank so that my money is returned back, Isn't it surprising that for getting back your own money you have to show all your confidential statements to ICICI bank. Please read full page and you can understand easily that how ICICI bank making a fool of its customers. Thanks and regards.

(GURUVANSH SINGH)

"Dear Mr. Customer Service Manager,
I am not going to show you my personal thing i.e. my bank statement at all. If your bank wants to keep the money they can do so but be ready for a legal battle.

I will never show you my statement of accounts with other bank. You are not authorized to see this statement. Only you are supposed to return my hard earned money. You have never asked me to produce a statement of accounts while opening my Credit Card Account. I am confident that your bank wants to see the statement because its intentions are not pious. But I am sorry I am not going to show it.

Yes I am forwarding this Email of yours to Reserve Bank of India with certain clarifications. Hope soon you will get a response.

Thanking you,

(GURUVANSH SINGH)
MOBILE : [protected]

From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com]
Sent: Wednesday, November 04, 2009 6:45 PM
To: GURUVANSH SINGH
Subject: RE:'ICICICARE=[protected]' Due amount to be paid against Credit Card No.[protected] (MOSTURGENT)

Dear Customer,

We inform you that without the bank statement we would not be able to initiate request for refund of your excess funds in your card account.

Hence we request you to send us the bank statement so as to initiate a request.

We affirm that ICICI Bank at all times acts with diligence, in good faith, and in no manner prejudicial to the interests of its customers. And we expect the same level of co-operation and understanding even from our customers to help us in serving them better.

Looking forward to more opportunities to be of service to you.


Sincerely,

Ravi Kusalkar
Customer Service Manager,
ICICI Bank Limited.


Dear Customer,

As confirmed earlier the latest payment was received as cheque payment with other Bank cheque. Therefore please send us the scanned copy of the Bank statement showing the debit of your latest payment so as to help us to initiate request to send the excess fund through DD.

We will be able to initiate the excess refund process only on receipt of the bank statement.

Looking forward to more opportunities to be of service to you.


Sincerely,

Ravi Kusalkar
Customer Service Manager,
ICICI Bank Limited.

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank



-----Original Message-----
From: GURUVANSH SINGH ([protected]@gmail.com)
Date: Tuesday, November 03, 2009 04:01 PM
To: 'ICICI Bank Customer Care' (customer.[protected]@icicibank.com)
Subject: RE: Due amount to be paid against Credit CardNo.[protected] (MOSTURGENT)

Sir,
I do not have any account in ICICI Bank presently. You are requested to please send a Demand Draft/Pay Order of excess credit amount. As requested, I am giving below my mailing address where you can send above mentioned DD/PO.

Guruvansh Singh,
112, MIG-I, Ghalib Apartments,
Pitam Pura, Saraswati Vihar,
Opposite Pushpanjali Enclave,
Delhi-110034
Phone : 27018298
Mobile : [protected]

You are requested to please return me the excess amount of Rs.761.35 at the earliest.

Thanking you,

Yours faithfully,

(GURUVANSH SINGH)
From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com]
Sent: Monday, November 02, 2009 6:55 PM
To: GURUVANSH SINGH
Subject: RE:'ICICICARE=[protected]' Due amount to be paid against Credit Card No.[protected] (MOSTURGENT)

Dear Customer,

This is with reference to your e-mail with regard to your concerns for your credit card.

We inform you that the amount of Rs. 761.35 is an excess fund in your card account. As per our record the latest payment was received as cheque payment with other Bank cheque. Therefore please send us the scanned copy of the Bank statement showing the debit of your latest payment to assist you.

We will be unable to transfer the amount to Other Bank account, therefore if you have ICICI Bank account, then confirm the account number, otherwise confirm your mailing and non-mailing address to send the draft of excess credit.

Looking forward to more opportunities to be of service to you.


Sincerely,

Ravi Kusalkar
Customer Service Manager,
ICICI Bank Limited.