[Resolved]  ICICIcredit Card — PAYMENT NOT CREDITED

Sir,

I have two ICICI credit cards with nos.5176XXXXXXXX0008 & 4477XXXXXXXX0008. The second is an EMI card. Based on the statements for the above two cards for December `09, i had made a payment for minimum amount due of Rs.1300/- & Rs.1000/- respectively totalling Rs.2300/- vide a single cheque bearing no.320627 drawn on Comptrollers Office Co-Op Bank, Bangalore-560002. Both the card numbers and the amount of payment made against each cards were clearly mentioned in my cheque. But the whole amount of Rs.2300/- against my cheque has been adjusted towards my card no.5176XXXXXXXX0008 and thus the minumum amount of Rs.1000/- due against my card no.4477XXXXXXXX0008 has been treated as payment not received. This is a clear mistake on the part of the Bank and i have been penalised for no fault of mine. The above points were clearly explained by me about three times when i got a call from your Customer Service but they failed to make amends, to be specific i was turned a deaf ear. Like rubbing salt over the wound, I have been charged a late payment fee of Rs.350/- plus service tax of Rs.36.05 and your Customer Service people keep calling repeatedly. The whole thing is because of the clerical error on the part of the Bank. Now, i have made a payment of Rs.2000/- against the EMI Card vide my cheque no.331084 drawn on the same Bank mentioned earlier and it is dropped in your ATM situated at New BEL Road, Bangalore-560054. Based on the facts mentioned above i request that the late fee of Rs.350/- and service tax of Rs.36.05 be immediately reversed and please advise your Customer Service to kindly listen to what the Customer is pleading and set right the things instead of always centric about reminding the Customer for non-receipt of payment. Please be informed that i have been making payment by clubbing amounts against two cards to Citi Bank also and never i have faced such problems. Hope the late fee and service tax will be immediately reversed.

A word in reply will be highly appreciated.

Thanking you,

Yours faithfully,


[N.V. NARASIMHAN]