[Resolved]  ICICIcredit Card — No Proper intimation of Total Amount at the time of clearing the dues

Address:

Bangalore, Karnataka

Dear Sir / Madam,
I Mr.Umashankar H.K holding an ICICI Credit Card Ending with 1010 had an outstanding of Rs.56,659=15 Due to be paid on 07th June 2013 and my Billing Cycle is on 20th of every month .since i had not made the Payment on time your Agencies was calling me regularly and due to Business Schedule i travel a lot and told them i shall come to Bangalore and make the Payment on 19th june 2013 and spoke to by One Mr.Rajeev ([protected]) who gave me both Option for Clearing the Outstanding (Rs,55,844) and for the settlement (Rs.49,107) and advised me to go for clearing the outstanding payment and i also told i may not use the card in the future so kindly give me the last and clear outstanding payment ..

So as per this discussion i also informed the customer care center and spoke to Mr.syed and informed them about the discussion with the Agency person and made the Payment of Rs.56,000/- in Cash with K.R. Road Branch ICICI Bank with the Transaction No:M3179114..

Now when i checked upon in the status of my Payment and spoke to ICICI Customer Care Executive Mr.Aman they say there is a still outsanding of Rs.3,526=20 which needs to be paid before 7th of July

Sir My Sincere Question is when a customer ask the Agency and customer care officer Several times before making the payment that he wants to make a Total outstanding amount and may not use the card in future and wants to make the entire amount why cant these people give a Exact amount and close the issue ...When a Customer can a make a Payment for Rs.56,000 he would have also made the that Rs.3,527 also along with the old payment..

I am very much Dissapointed and dissatisfied by the interaction with the Agency and ICICI customer care Executives Mr.Syed from Hyderabad ..And this not the first time i am facing this issue when ever i want to make the Total outstanding Payment this issue was raised last time also ..

So these time i am very clear i am not going to make these Rs.3,526=20 Payment i request you to reverse these amount and close the card once for all..Since i shall be leaving india going abroad in other 3 days which i had told your agency person and so was the reason i made the final outstanding payment and wanted make my Dues clear before leaving..

Mr.Sudipta Roy can you help me in this regard to solve this issue at the Earliest ...

Regards

Umashankar H.K[protected]