[Resolved] ICICIcredit Card — Misguided by recovery agency | |||
Honorable Consumer Court. Through this forum and portal I would like to bring to your notice that ICICI Bank Credit Card division through their so called Recovery agents (all are goons & notorious elements) is troubling the family members of the so called their customers. I Prashant Awaskar used to have credit card which I blocked long time back may be 1-2 yrs back with due settlement. I never went for any card with them but have Banking Account which is running fine. But after 1 year my sister & my wife started getting calls from ICICI Bank Credit card division saying his brother i.e. me has misused credit card long time back and now there is due amount against his name. They started asking for my mobile no from her. As the said agency seems to be unprofessional and very disrespectful to her in their language. My Sister asked ICICI Bank team for sending a written communication through bank in case there is any issue. Instead that guy(shekhar) / lady(sweeta) kept calling them for almost month now. Today even the said agency and goons started threatening her to inform her office about all this issue. The said agency belongs to ICICI BANK has the following telephone nos. [protected] / [protected] / [protected] She (my sister) is getting calls from these nos. and the said team is misbehaving and using abusive language. We have already registered the case with POLICE and also filing case against with ICICI Bank Credit Cards in the honorable court. Actually I obeyed to icici bank till last year feb.2011, so I got email of my total due amount i.e. Rs 21k. That time teams were chasing me for the same recovery & finally I had given 15k to their collection guy as per final settlement (on phone call) on 15th feb.2011. So after that I was waiting letter from icici (called settlement letter) yet not come to me. Then after I transferred to any other location for job. Now almost after one year again we are getting call from agency for outstanding for same account of 25k. I can’t understand if my account is already settled in last year. So how I can pay more money to icici either that agency misguide me in last year or some major problem in their team management so why should I suffer this all. This is not done well with customer at all, I am sorry to icici bank I will not going to pay any money to you. Meanwhile this article we filing as case in consumer court on pretext that why Bank and their goons harass innocent people who has no connections with their product? This is also for the knowledge of general public as well so that they can be aware of such banks and their unwarranted team and acts. I hope that ICICI BANK CREDIT CARD division taking note of this and will take action against the said nos.? Regards Prashant Awaskar [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi Prashant,
We regret the inconvenience caused to you. We have made a note of your mobile number. We'll contact you soon to assist you.
Regards,
ICICI Bank Customer Service Team
We regret the inconvenience caused to you. We have made a note of your mobile number. We'll contact you soon to assist you.
Regards,
ICICI Bank Customer Service Team
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ICICI Credit Card — MISGUIDENESS BY THEIR OFFICIALS
HI, I AM SOURAV BEDI FROM AMBALA, ICICI CREDIT CARDS OFFICIALS MISGUIDED ME DUE TO WHICH I AM FACING PROBLUMS. I HAD MADE FULL N FINAL SETTELMENT.BUT DUE TO THEIR LACK OF KNOWLEDGE MY FULL N FINAL SETTELMENT DECLINED.NOW THEY ARE ASKING ME TO PAY THE BALANCE DUES, EVEN I HAD SEND MY COMPLAINT TO THEIR HEAD SERVICE QUALITY DEPARTMENT, THEY ALSO REFUSED TO HELP ME OUT . MY COMPLAINTS DETAILS ARE BELOW-I had made full n final settelment from collection person Mr.Rohit (Agency Executive) at ambala branch.He made two installments.First installment i made by cash and second by cheque dated 1.1.2009.On 1st janunary 2009 cheque has been cleared.But now they are sending me statements that i had to pay more and also told me that your full n final settelment is cancelled.And the reason for cancellation is that i have to deposit my balance amount before or on 28th December 2008 as per my letter.As per my letter i have to pay Rs.4000/- on or befor 28.11.2008(1st installment) and Rs.9000/- on or before 28.12.2008(2nd installment).But Mr.Rohit told me before taking cheque that it doesnt matter as we are taking your cheque on 28th December 2008.I do have a payment receipt also which clearly mentions the date and amount of the cheque.when i called Mr.Rohit regarding statements, he told me not to worry, but he didnt do any thing.when i want to ambala branch for clarification his senior miss Hitakshi(Collection Manager) told me there is no other option for you, you have to pay the balance ammount.Sir please you tell me where i am wroung.As per ICICI BANK officials i had made the payments.Now they are asking me to pay more. Sir Please guide me and help me what will i do.As they had misguided me due to which i am suffering.