[Resolved]  ICICIcredit Card — Wrong Payment

Address:

Jaipur, Rajasthan

Sir, April, 19.2012
My ICICI Bank Credit Card no. is [protected]. It is with me from 03/08. Its expiry was last month, so I get new credit card from courier. Old card I replaced with new one. This new card I have never use for any transaction till date 19.04.2012. You can check its status through on line your system.
But today I get a message at 2.37 Pm.
“Dear Customer, APIN has been generated for your Credit Card xx1002. If the same has not been generated by you, please call our Customer Care immediately.” 19/04/2012 2:37 PM
I was in my Office, After This I Immediately call many time to Costumer care immediately, but some time line an-gad, two time I call connected to Costumer care and follow instruction to block card but meanwhile call dropped at mid, after some again calls to center I talk to costumer executives, but I am unable to get any information regarding my card. You can check its status through on line your system. My registered no. is [protected].
Unfortunately after 6.32 I get new message that
“ A transaction of INR 32,700.00 on 19-APR-12 On Card XXXX1002 is made at WWW.FLIPKART.CO. Available Cr.limit is Rs.41,848.88. Total Cr.limit is Rs.75,000.00” 19/04/2012 6:32 PM
I immediately rushed to ICICI Bank Branch there bank was already closed, After my request they attend my problem and they block online card.
After this bank’s employ call to Costumer care many unsuccessful attempted they contact to Costumer care and they record my complain at SR[protected], Executive was Mr. Ismil about at 7.00 PM.
I am a costumer of your credit card since 03/2008. Due to this period till date I was never deflator, never cheque bounced. ICICI award me this credit card on my saving bank status. Kindly consider also this point in mind.
Above my given statement are true in best of my knowledge. I never share my PIN, Password, to any one and never use new card for any transaction till date.
Pl. do not add this transaction in my billing, and find out who do this Misbehavior/ fraud.
Here I attached some photo’s that showing how many time I try to contact ICICI Costumer care but unsuccessful. I was truly conscious for card but some miss happening happened.
Thanks,
Rajnish Tripathi
135- Shivpuri Colony, Kalwar Road
Jhotwara, Jaipur – 302012
[protected].
Mail id = [protected]@yahoo.co.in