Icon Suzuki — Bad Service and Misbehavior

Date: 5th October, 2009.

Dear Sir.,

Sub: Complain against BAD Service and misbehavior

Here I’m Hiren A. Patel who is Vehicle owner of Access from Hero Honda No.: GJ-1-LG-8575.

Recently situation happens in the early morning on 3rd Octo, 2009 at the time of 10.00AM I’ve given my Access vehicle to ICON SUZUKI at Sakar-7, A’bad for regular service and on that time they have given me acknowledge receipt No.:017092 and informed me to collect my vehicle at 4.00PM in the evening as they mentioned in acknowledgement also.

And at the time of delivery 4.00PM I went there and asking for my vehicle they replied very easily I have to wait for another 10–15 minutes but they even didn’t touch my vehicle as my vehicle was lying down in outside of service station. I was amazing that if my vehicle is lying down outside of service station how can they finished the service within 10 minutes and deliver to me ?? So I called up at Haryana Branch and spoke with Mr. Deepakbhai on[protected] and on same time he called and spoke with Mr. Ankur from ICON SUZUKI and the person was from ICON SUZUKI Mr. Ankur told them that service had been delayed because of the electricity line was stopped. But after I’ve inquired I found out that the electricity line was not stopped but they try to make me and Mr. Deepakbhai foolish. At least Mr. Ankur has to informed me that due to so and so reason the service has been delayed and I could receive it lately but they didn’t inform me on my cell phone even. I explained to Mr.Deepakbhai what was the situation and after that Mr.Deepakbhai agreed with me with this type of rubbish situation and he promise me that he’ll arrange something and deliver me my vehicle at my residence.

And after waiting of long hours at 8.20PM Night the person came from ICON SUZUKI and delivered my vehicle. As for security proof I told to that guy and he written down the delivery time on that invoice.

The second accident was happened when I got new delivery of my vehicle and I’ve done all accessories for my vehicle at there. They put 2 number plat and both are different color number plat on my vehicle as I told them to change it the one number plat which has off white color. But they arguing with me like anything and they didn’t agree with me at any cost to change that number plat.

And after that they didn’t change the number plat but they shown backside of invoice that they have refund Rs.85/- for that.

So what kind o[censored]nderstanding I have to keep for that??? I’d fight with them so they did like that other wise if nobody raise them volume they have to suffer it with them own cost and gone through this types of situation, right???

Can you give me explanation that
1. What every time I’ve to suffer all type of nonsense’s from them ???

2. What they don’t have any responsibility for Customer Services ??? OR They Don’t know how to behave with the REGULAR CUSTOMER ???

3. I know very well that so many vehicles comes for different types of services daily there and against they have enough staff for manage them also. So why it happens with me ???


With the anger ness so many bad words came out from my mouth but I cannot write it down or I can’t do it anything against them.

So please I’m requesting you that do some thing for these types of behavior from these type of organizations. If you have any particular law for that then teach them that how to satisfy regular customer.

Thanks for listening the fire of my heart.

Your faithfully
Hiren Patel


Time: 3.55PM
Place : Ahmedabad