[Resolved]  Idea Cellular — Blackberry Tether service

Idea Cellular — GPRS not a feature of Navigator phone

On 8th Nov, 2008, I walked into one of the Idea Outlets in Hyderabad to inquire about the GPRS services provided by Idea. The agent gave all the information and suggested me to take a connection. I informed the agent that I would be using the connection only for GPRS since I already have 2 other numbers to fulfil my needs. I clearly informed the agent that I would not use the Idea connection for any other purpose. The agent showed all his cinema, that all the sales agents do and forced me to take a postpaid connection. Informed the agent clearly that I do not need a postpaid connection since my other 2 numbers are postpaid numbers already(however, the service provider is Vodafone). I clearly informed the agent that I need a prepaid number because it is pretty cheaper in prepaid than in postpaid. I gave my cell phone model, Nokia 6210 Navigator, and asked him if it is compatible with the GPRS provided by Idea. The agent did some research and after 10 got back to me and it will work. The agent promised me that he will activate the number in 10 mins and activate GPRS in 12 hrs and req. me to call customer care after 12 hrs and confirm the details. On his word, I took a prepaid connection immediately by paying Rs.400.
The next morning when I called the customer care, the cust ser. agent said that it is not at all an Idea number and the number could be either from a diff network or a diff region and hung up abruptly. I was on hold for over 5 mins and I spoke with an actual person for not even 20 secs.
The next day I contacted the agent in the Local outlet, he said it is activated and the cust care people have to activate it from their end. Called back cust care again, and this time the agent said, the number is not registered yet and will have to wait for another 24 hrs.
And, this went on for over a week. Finally on 22nd Nov, 2008, I called back customer care again. The agent said, he will send the settings to my email and req me to call *234#1# and that will activate GPRS on my number. It did not work. I called them back immediately, the next agent askeed me to call *234#304# and assured me that GPRS will be activated in 24 hrs. told the agent that the call is not even completed. He said server is down and will have to wait another 12 to 24 hrs. Tried again several time. no go.
The same crap went on and on.
On, 25th one of the said he will register a complaint on my behalf and gave me the communication ID 59890871 and promised me that it will be activated in 24 hrs. Waited for 48 hrs and then, called back again. Each time I called they me a new communication ID and new number to dial to activate the GPRS.
This went on till today, 9th of Dec 2008. I called back the customer service and they said,

NOKIA 6210 NAVIGATOR IS NOT COMPATIBLE WITH GPRS AND IT DOES NOT HAVE AN OPTION FOR GPRS at all.

That seemed to be funny, and I asked for an escalation. The team leader came up said the same thing. I told him that I have been using GPRS in the same phone. He put me on hold for 5 mins and got back and said, he contacted Nokia Priority and checked online and still says the same thing.

THIS IS ONE OF THE INSTANCES WITH IDEA.

Earlier, I had Idea postpaid. I applied for 5 postpaid number at the same time and out of which only 1 number was activated in 1 month. And, the best excuse is that only 1 number can be approved in a span of 1 month.
I cancelled all the numbers but they did not return my activation charges for any of the numbers when they did not actually did not activate the numbers. I did escalate the matter to the manager, but nothing has been done. I also sent a mail to their complaint box. This happened an year ago, but things did not change till date. Rather, they are getting worse.

When this is the service they provide, no wonder they cannot sustain the market for any longer.

MY REQUEST TO ALL... NEVER GO FOR IDEA OR AIRTEL... Others are better.

Regards,
Natesh

i am using idea last 2years it was prepaid after that i have decided to covert it to postpaid, i was in need of blackberry feature in which it required a postpaid connection . My blackberry plan is 299 per/mt in which gprs will not work. By knowing this plan i have activated this feature on my idea number [protected] . Now i am Getting problem the billing done by IDEA Cellular LTD, idea mobile services is charging me gprs using charges . which is not possible when a customer is having a blackberry 299 per/mt plan . I have conformed again from blackberry customer care about this plan they have replied same, that on this plan gprs will not work . I am in problem i have made so many calls to idea customer care 12345 they move me forward by saying that call 198 to make complain, when i have called 198 they moved me forward to call 4666 reguarding gprs, when i have call 4666 they moved me to idea local office because they are not able to generate my bill detail . I have made my complain to idea local office, but my complain was closed by telling this charges are correct . I am Too Much Mently disturbed what To Do? please help me