[Resolved]  Idea Cellular Ltd. — no service

Address:

Thane, Maharashtra

My network is out of service from last 10 days, the problem is i ported out form airtel to idea and it was successful. After 3 days i was not able to make any calls and it was due to no service icon instead of network bar. i called customer care from my other cell no and came to know that my service was stopped due to negative verification, he took my re-verification request and i was told that my service will resume in 2days so i waited but 3 days passed there was no network on my mobile so i called again and got same answer it was due to negative verification, i asked my address details and i came to know that it was all wrong. lets see how this happened.
(Before porting when i was on airtel network i got called from idea and asked if i wanted to port into idea i agreed but i clearly told them that residence proof which i am going to give is my bank passbook first page and last page of same month, they said its ok and next day a guy came with a sim and took bank passbook copy in which my current address was printed and my passport copy and instead o[censored]sing my passbook address they used passport address which is now a ground because the place was vacant 3 years ago.)
now coming to the point i was asked to re submit my documents to nearest idea gallery which is in bhayander, which i was unable to do because i was not in mumbai. I called several times trying to explain my problem that i wont be able to submit my documents they said we can't help.
Next day i got call from Idea and apologized for inconvenience and assured to help with my issue, they gave me email address and i was asked to scan documents and submit on that mail id, i did it more than 3 times and there is no reply, now i am stuck with no service for more than 10 days. Only option is to go idea gallery when i reach mumbai resubmit document and call customer care for re-verification request overall it will take more than a week. One thing i didn't understand is why they ported in without verifying document and now they blocked my service. I am really frustrated from this pathetic network. i will be just waiting for 3 months and after that first thing i will do is port out from this network.
IDEA if there is little shame left do call me on my other number which i have mentioned below and try to solve this issue
Harish

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