[Resolved]  Idea Cellular — Lost SIM is still live

Address:

Thiruvananthapuram, Kerala

From Sakir Ali. K,
Punjab and Sind Bank, Trivandrum
[protected]
sakirali.[protected]@gmail.com

Sir,
I lost my mobile phone(which is not a costly one) on my way to Mumbai from Trivandrum ( somewhere in Kudal of Maharashra). But the SIM is now being used somewhere in the hindi speaking area. I made a request to the cellular phone company. But they claim inform me that being a prepaid SIM it will be used without any legal problem. At they same time they are very eager to see that a duplicate SIM is issued. Now I am very apprehensive that the SIM will be misused and the cellular phone company is reluctant to block the SIM, and therefore I afraid of renewing the SIM with a duplicate one. Please issue appropriate instructions to the Cell phone company authorities to block the SIM
with best regards
Sakir Ali. K

Text portion of the email correspondence with the Customer care department of the company is attached


Copy forwarded to:
'[protected]@trai.gov.in';
'[protected]@trai.gov.in';
'[protected]@trai.gov.in';
'[protected]@trai.gov.in';
'[protected]@trai.gov.in';
'[protected]@trai.gov.in'

Text of email correspndence with Customer care IDEA, Kerala.

Very unfortunate that the company is not co-operative when a
problem befalls upon one of its customers.
This makes it clear that even if I get a duplicate SIM,I am
not safe with the company.Just because it is a 'prepaid SIM'
it cannot be immune for unscrupulous users for what ever
they do.Also not that I am not that eager to geat anew SIM,
I am very particular to see that the lost SIM is blocked.
Sakir Ali
Official Address
Sakir Ali. K,
Clark Cum Cashier,
Panjab and Sind Bank,
M G Road, Trivandrum - 1,
Phone:[protected]

From: CCare Kerala [mailto:ccare.[protected]@idea.adityabirla.com]
Sent: 03 July 2011 13:20
To: 'Sakir Ali'
Subject: Docket reference number : 1-[protected]

Dear Mr. Sakir,

Warm greetings from Idea cellular Kerala and thank you for writing
to us.

With reference to your mail, we apologize for the inconvenience
caused to you.

We regret to inform that we are unable to block a prepaid connection
as the provision is not available for the same. Hence, we suggest
you to take a duplicate sim for the same number. On activation of
duplicate sim the original sim will automatically gets rejected.

For taking the duplicate SIM we request you to kindly provide the
below mentioned documents at the showroom.

• A copy of the Photo Id proof
• A copy of the residential proof
• A passport size photograph

Further, we would like to inform you that we can accept the bank
passbook with your photograph as your id proof and residential proof.

We also suggest you to lodge a police complaint or registering an
email complaint at hi-tech cell headed by the Police department.
Please note the email id [protected]@keralapolice.gov.in

Mr. Sakir, for any enquiries in future please contact us at
[protected] for postpaid & [protected] for prepaid or write to
us at ccare.[protected]@idea.adityabirla.com.

We value your association with us, and look forward to your
continued patronage.


Thanks & Regards,

Rakesh
Customer Service Desk
ccare.[protected]@idea.adityabirla.com
________________________________________
Idea Cellular Limited - Kerala
Visit us at: www.ideacellular.com
Idea-“The Global Customer Responsiveness Award Winner in Telecom”
From: Sakir Ali [mailto:sakirali.[protected]@gmail.com]
Sent: Saturday, July 02, 2011 7:50 PM
To: CCare Kerala
Subject: RE: Docket reference number : 1-[protected]

Thank you very much for the reply,
Please note that I have lost all my IDs, as mentioned in my first
email.
The only available ID with me is my SB account Pass book. A copy
of the same is attached herewith.
This is only to make sure that I mayself have has submitted this
request.I have to apply for duplicate copies of all other documents.
Please be kind enough to stop service to this SIM, because I cannot
be penalised for a mistake of my own. I cannot be made responsible
for any mischief done by the unscrupulous person who is holding this
SIM
with best regrards
Sakir Ali. K

From: CCare Kerala [mailto:ccare.[protected]@idea.adityabirla.com]
Sent: 02 July 2011 16:56
To: Sakir Ali
Subject: Docket reference number : 1-[protected]

Dear Mr. Sakir,

Warm greetings from Idea cellular Kerala and thank you for writing
to us.

With reference to your mail, we would like to inform you that the
service against the number [protected] is currently active in our
network.

We are extremely sorry to hear that you have lost your SIM.
We regret our inability to cancel a prepaid SIM from our end,
we suggest you to purchase duplicate sim and continue the same
number. For taking the duplicate SIM we request you to kindly
provide the below mentioned documents at the showroom.

• A copy of the Photo Id proof
• A copy of the residential proof.
• A passport size photograph.

The duplicate SIM card will be charged at Rs 113/-. On activation
of duplicate sim the original sim will automatically gets rejected.

Further we request you lodge a complaint at the local police station
and send us a copy of the FIR. On receipt of a copy of the petition,
we shall forward the IMEI Number for tracing purpose.

Mr. Sakir, for any enquiries in future please contact us at
[protected] for postpaid & [protected] for prepaid or write to
us at ccare.[protected]@idea.adityabirla.com.

We value your association with us, and look forward to your
continued patronage.


Thanks & Regards,

Nandini
Customer Service Desk
________________________________________