IFB / 20sc2 — Given DEAD microwave on purchase

Address:

Lucknow, Uttar Pradesh

I have bought a IFB 20SC2 model of microwave oven with convection cooking on 24 march 2012 in Sadana Store, Alambagh, Lucknow where Shailendra singh tomar manages, His mobile no is [protected] which he picks up only once and since then he never pick it up. When a company person named Bimlesh came to give us Demo for the product, he declared it Dead as that product was not even heating water. We filed a complain in Service Center of IFB in Lucknow with Complaint No. 8526216. But there was no response to our complain, as same dead product was lying in our kitchen for 15 days and when we tried to track the complain the concerned personnel of service center and showroom were not even picking phone after talking to us first time. After tracking again and again they replace it with so called new oven but when we tried to run it, it too turn out Dead as it didnt even start. And this time none of them concerned personnels are not responding or listening in any way harsh or soft. It is so painful and frustrating as we have just bought it and not even run or use our product for a single day for they gave us a Dead product. Now our money is not in ur hands also and we dont have microwave to use either. And concerned persons of store are not listening or paying heed to our call and problem. Some of them i remember are Anil from service center on Number [protected] and preeti, Alambagh store who talk very rudely and absurd and hang up call everytime we do. They are not ready to give any IFB manager details of our region. And we are not able to find or reach IFB company manager or head office. We dont even know how they operate. It seems like a fraud to us . Solution is not yet done and we are kind of looted and nobody is listening. Please help us !! We are really suffering, they are making fool o[censored]s with my hard earned money... Pls somebody tell what to do or help in this matter !!