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[Resolved]  IFB / 2901 Microwave Oven — Refusal of company to cooperate

I bought an IFB microwave M-2901 when they first started in India. It cost me Rs 16,000 then. From the first day nobody came to give a demo, after a lot of phone calls to the company they sent a man who said he didn't know how to operate the machine. The company also refused to give us an owners manual for the microwave.

Then we realised that it doesn't heat the food like a microwave does but takes the same time as an electric oven does. After repeated calls to the company's top brass they sent men over who either damaged the machine or didn't know what to do with it or who damaged the original parts and installed local parts that burnt.

Also the door kept coming apart and IFB said that the door isn't under warranty.

Finally the machine went out of warranty and then even under AMC they refused to do anything about the machine. Finally they refused to come to my house even though the machine was under AMC.

We finally stopped renewing the AMC. When I called the company they refused to talk to me, and kept lifting the phone and then keeping it back down so I lost my money, this continued for about 400 calls.

Once a lady "Kumkum' took the call and asked me to buy a new machine since mine was old and they didn't have any support for it.

People at the service centre also said they didn't know about my machine. This complaint is prevalent all over the net for all IFB products.

The office in calcutta where the CEO sits does not answer the phone. I have 6 numbers for IFB, all cel phone numbers but they are all switched off, the landline number has a person who puropsely lifts the phone and keeps it down to ensure you lose money. These belong to people high up in the ranks.

Right now the machine is just lying at home and I'm at a big loss.
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Complaint marked as Resolved Aug 14, 2020
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