[Resolved] IFB Appliances — Machine gate not opening

ajayk76

from Udhampur, Jammu and Kashmir

Address:

Udham Singh Nagar, Uttarakhand

i have got a i.f.b. washing machine namely serena 5.5 kg in june 2010 and it is under warranty for 4 years. however it is not working properly.appr. 10-12 days its gate refused tom open. after complaint lodging , technician said motar will be replaced. however repeated contacts on phone only gives empty promises and no work. machine model is serena sx 5.5 kg front load washing machine serial no is 017450 purchased from kashipur , uttarakhand

Was this information helpful?

No (0)

Yes (0)

Mar 15, 2017

Complaint marked as Resolved

Verified Support

Sep 12, 2013

IFB Industries Customer Care's response Dear Mr. Ajay,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

Related IFB Industries reviews

View all 6868 IFB Industries Reviews

Comments

ajayk76

from Udhampur, Jammu and Kashmir

TO

[protected]@NETWORK18ONLINE.COM

DATE ;- 13.09.13

SUBJECT :- COMPLAINT AGAINST I.F.B. APPLIANCES

i have got a i.f.b. washing machine namely serena 5.5
kg in june 2010 and it is under warranty for 4 years, till june 14. machine model is serena sx 5.5 kg front load washing machine serial no is 017450 purchased from kashipur, uttarakhand
however it is not working properly. Appr. 15 days back its gate refused to open and machine stopped working.

after complaint lodging, technician said motar and gate will have to be changed .Further the technician said that we will have to pay for gate replacement, because plastic parts are not under warranty.
however I may say that company advertises and has a printd sticker on its machine that it has a 4 year warranty which is 100 %. Now if it it does not cover plastic parts then how is it 100 % warranty. Is it not a case of misleading advertising and cheating.
Noew 15 days have elapsed and repeated contacts on phone only gives empty promises and no replacement of motar / gate is done.

For last 10 DAYS ONE MR.DEEPAK FROM COMPANY CONTINUE TO SAY THAT IT WILL RESOLVE ON THIS OR THAT DATE BUT NOTHING HAS HAPPENED

KINDLY DO NEEDFUL

DR. AJAY KUMAR GARG
GARG ULTRASOUND CENTER
AFZALGARH ROAD,
JASPUR, 244712
DIST. UDHAM SINGH NAGAR
UTTARAKHAND