[Resolved]  IFB / Clothes Dryer Model — Clothes getting burnt in dryer

My dryer is not working since almost 1 month. Machine is under AMC with IFB (Customer code : 1389574). After lodging complaint technician attends after 5 - 6 days and further spoils the machine. I have asked many times for a senior engineer / knowledgeable person to look at the machine. But, still the company is sending people who do not know the work. Since last 20-25 days smoke and burning smell is also coming from the machine. My clothes are getting burnt in the dryer and I have to throw them away. I have already lost 3-4 cycles of clothes together worth much more than the cost of the machine.

On calling IFB they keep giving numbers of senior people who either don't pick up the phones or are never in the office. The service centre Antek Services is handling my service. I was able to contact Mr. Anil Diwakaran (supposedly someone senior and in charge) once around 15 days earlier. Now, he is always avoiding my call.

Looking at their damn care attitude, I realise that I made a mistake buying an IFB product and also urge other people not to buy IFB Products. By buying IFB not only is one faced with faulty machines and the regular service issues but also financial losses by clothes getting spoilt / destroyed in their machines.