[Resolved]  IFB (Digital Ex - Washing Machine000965) — SUPPLY OF FAULTY MACHINE UNDERGOING REPAIRS SINCE THE YEAR(4/5/2007)

I REGRET TO INFORM THAT I.F.B WHICH IS SUCH A PRESTIGIOUS COMPANY KNOW FOR ITS PRODUCTS, HAS FAILED THROUGH ITS DEALERS, SUPPLYING US WITHA FAULY, WASHING MACHINE.THE MACHINE WAS PURCHASED ON 4/5/2007 FROMA DEALER OF IFB INDUSTRIES LTD, 32, 33 SATYA MANSION, TADBUND X ROADS, CITTA REDDY COLONY, SECUNDERABAD.


WE ARE OLD USERS OF IFB WASHING MACHINE, SINCE THE YEAR 1991, WE NEVER HAD ANY COMPLAINT WITH THE SAME FOR 10YEARS .

KEEPING IN VEIW THIS GUD MACHINE WE DECIDED TO TAKE THE MACHINE WITH SOME GOOD FACILITIES, AND OPTED FORA DIGITAL MACHINE .THE PROBLEM STARTED 6MONTHS FROM THE TIME OF INSTALLATION, WHER THE MAIN MOTHER BOARD WAS REPLACED SAYING THER WAS A SHORT CIRCUIT, AND THEN ON WARDS STARTED THE PROBLEMS CHAIN, EVERY 2OR 3MONTHS THERE IS APROBLEM, WE CALL THE CUSTOMER CARE PEOPLE AND THEY DONT SEND ANYONE TO ATTEND THE COMPLAINT, EVERYTIME A NEW TECHNICIAN COME WHO IS EITHER HALKF KNOWLEDGED, OR NILL SKILLED, THEY DONT EVN KNOW WHAT KIND OF REPAIR THEY ARE DOING.

I HAVE SPOKE TO THE DIRECTOR /MANAGER OF THE SHOW ROOM MR.LEO FRANCIS AND THE SERVICE MANAGER, MR.RAMAKRISHNA, WHO PROMISED US THAT THER WILL BE PROBLEM IN NEAR FUTURE AGAIN, BUT UNFORTUNATELY THE SAMETHIGN HAPPENED AGAIN WITHIN 3MONTHS OF REPAIR, THIS TIME IT WAS WORSE, NO ONE ATTENDED TO THE PROBLEM FOR 1WEEK, WE CALL THE CUSTOMER CARE GUYS, THEY SEND SOME STUPID UNSKILLED GUY, WHO COME SEE AND GO BACK, SAYING THAT THEY FORGOTTEN THEIR, SCREW DRIVER, NEITHER CAN WE LAUGH ON THESE GUYS OR CRY ON OOUR BACK LUCK.

I HAVE SPOKE TO MANAGER AND THE SERVICE MANAGER TELLING THEM IF THE PROBLEM OS NOT SOLVED, I MAY NEED TO GO TO THE CONSUMER COURT FOR FURTHER RECTIFICATION, BUT STILL THER IS NO CHANGE IN THEIR SERVICE AND ATTITUDE TOWARDS THE REPAIR OF THIS MACHINE, SO I KINDLY REQUEST THE RESPECTED AUTHORITIES TO TAKE ACTION ON THESE PEOPLE, AND GET THIS FAUTLY MACHINE REPLACED.

THANKING U

DR.RAJENDRA .