[Resolved]  IFB Dishwasher / Neptune — negligence and non attendance of service

Respected sir,

This is with regard to our ifb dishwasher. We have an ifb dishwasher neptune model, which we have been using for about four and a half years now. Suddenly during the first week of december 2010 the machine suddenly stopped working and we registered a complaint with the ifb authorized franchise service center at anna nagar, chennai which is being run in the name of sai enterprises [address - ap732, gblock, 2nd street, 11th main road, anna nagar west, chennai 600040. Phone [protected]/[protected]] by a person by name mr elumalai, after repeated calls and constant chasing for nearly more than fifteen days a technician by name mr boopathy was sent. Some haphazard job was done only to end in futility and we were told that the program chip[neptune pcb and hose] needed to be replaced and were asked to pay an amount of 4200, for which an sbi cheque for the amount was given by my father. The cheque was en cashed within a couple of days but no one from ifb came and replaced the parts. So the chasing and phone calls continued for another fifteen days after which mr elumalai came and replaced the parts, but the machine functioned partially but there was a leak and our kitchen was flooded. We were again asked to shell out another 1800 rupees on 17/01/2011 for an aqua filter replacement to control the leek and after en cashing the money again no one turned up. So continued the chasing and repeated phone calls, where in mr elumalai convinced us that he could check the machine and set it right only at the service center and not at our home. So it was taken to the service center on the pretext of setting it right within three days and deliver it back. Even after 22 days the machine was not delivered back to us and the concerned person would avoid answering our repeated calls or would keep his phone switched off or else someone at his office would pick the call and say that he was unavailable. Again we had to literally repeatedly knock at his doorstep every day and beg him to deliver our machine. Then after we told him that we would wait no but had no other option but to proceed legally against his enterprise the machine was delivered on last saturday evening[12/02/2011], but it was not installed. Now he is dillydallying to come and fix the machine and has not sent any technician so far. Ifb is morally responsible for all the ordeal, troubles and harassment that we have undergone for the past nearly two months. The license of such careless and non service oriented establishments should be cancelled and they should be prevented from cheating people by giving them all kind of lofty and rosy promises at the time of sales.in spite of shelling out huge amount of money for replacement of parts we are still unable to use the equipment due to the callous and arrogant nature of the ifb company as well as its franchise service center. My sincere advice to all citizens never go in for purchase of any ifb products, they offer the worst after sales services and have only half baked technicians who do not know to do their job. Hope i can get some justice for all troubles we have undergone, as we had even cancelled our appointment with doctors when some of our house member's health were not so good and waited for these people's services based on their false un kept lousy promises and deadlines.