[Resolved]  IFB Elena Washing Machine — service is very poor, not attending

IFB Elena Washing Machine — WASHING MACHINE NOT RUNNING

I HAVE MADE AMC WITH THE COMPANY FOR MY WASHING MACHINE. MY MACHINE IS NOT RUNNING. I HAVE DONE COMPLAIN FOR THE SAME (NO 2074667) DATED 14/08/2008. TECHNICIAN HAS TOLD ME THAT IT WILL TAKE ONE WEEK TO BRING SPARE PART, BUT AFTER 11 DAYS PROBLEM IS NOT SOLVED.

IFB — COMPALINT ATTENDING VERY POOR

I have registered a complaint with IFB CUSTOMER CARE DATED 5/3/2010 COMPLAINT NO. being 4220533.
Till date it has not been attended they dont have spares in stock this is the state of IFB supposed to be one of the top brands of the world.
At time of purchase they enticed me to sign up for 4 yrs of AMC and this is the callous attitude of the staff.
Kindly dont buy IFB products.their after sales servive is very poor.

IFB Elena Washing Machine — IFB ELENA WASHING MACHINE VERY POOR CUSTOMER SERVICE

20/04/2010

FROM
E.DHINESH
S/O Mr.K.ELLAPPAN
103, JANAKIRAM NAGAR,
F.C.I COLONY,
SEVVAPET – 602025


TO
THE CUSTOMER CARE MANAGER
OLD NO.37, NEW NO.6, ARCOT ROAD,
VADAPALANI,
CHENNAI – 600 026

REF:CUSTOMER CARE COMPLAINT NO: 4382029. RECEIPT CUM INVOICE N0:957

SIR,
We refer to the AMC Dated 12/06/2009 which is valid up to 11/06/2010. The Elena washing machine which has to be serviced in accordance with the above contract is not executed properly. We have made several telephone calls to the Customer Care office to attend to the washing machine, at our residence but no representative from your office as turned so far and our complaint is not attended to yet. We therefore request you to kindly depute your authorized representative to attend to the repairing required for the above washing machine at the earliest. We would appreciate very much if you kindly instruct your office in this regard.

Thanks & Regard



E.DHINESH
LANDLINE NO:[protected]
MOBILE: +91 [protected]
+91 [protected]

IFB — Not working from march and very poor company service

My washing machine is not working and i have done complaint so many times but no action is taken place. They came to sell their products and does not repair it.So what action we have to take place.
Complaint no. are
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ID No is 1982662

We have purchased Diva Washing Machine 2 years back upto till date we awere operatie the washing only 2 months evey 2 day we have complaint IFB office. almost evey part of the machine has been changed and minimum 8 to 10 Enginees were attend the same but no one can operate the machine properly, only machine's body will change remaing. Mr. Dhavale has always promise that your machine will working good conditiion in future but machine will not working. We are requsting him to replace the machine by they said our company enginner will checked and prepare good condition to opeerate the machine. We shall contact their Head Office wagholi, they don't know enginner was attending the complaint, they said our engineer said machine is O.K. My wife was vey angry and she told her we will went to news paper and published the situation.We thought we dwill went Consumer Forum.