| Address: | South Delhi, Delhi |
My complaint pertains to IFB Elite fully automatic washing machine bought in August 2006. Last year the washing machine was under Annual maintenance contract (AMC).
In May 2009, I faced a problem “Water would not drain out completely from machine after the washing cycle and some foul smell like wires burning came from the machine”.
As we registered a complaint with IFB, a technician came to check but declared that the machine was in perfect shape. His verdict was – no repairs needed, just keep using the machine. AMC was valid at that time.
So we kept using the machine with water not draining by itself – as told by IFB technician. Over the period the washing quality came down badly. Suspecting that there could be some fault with the machine (despite IFB’s verdict that machine was perfectly fine), I registered a fresh complaint for the same problem in April and May 2010.
The machine is not under AMC currently and IFB wants us to pay for the repair charges.
We assert that it is IFB’s negligence that they did not identify the problem when complaint was registered last year. If they did not carry out the repair work under AMC last year, then they should do it now – free of charge.
IFB accepts that the machine needed repairs in May 2009 itself but are not ready to own up the responsibility and get the machine repaired on their account now.
Aashish
[protected] Was this information helpful? | 
Post your Comment