[Resolved] IFB Executive Plus — Poor Service_AMC_KGS Enterprises | |||
Sir, Due to frequent issues, we put AMC for IFB Executive plus. Initially we had water leakage issue. The technical person from M/sKGS Enterprises Pvt Ltd., Chennai (AMC) attended the fault. In next week itself, the machine was not worked. Again we had made complaint#8742298. Numerous follow up calls were done from our side. But, the issue was not resolved. Whenever we called Customer CAre, they are not able to solve the issue rather than saying, " WE ARE EXPECTING THE SPARE PARTS. The issue will be resolved tomorrow" . We are not happy with the service. Please try to resolve this issue. Thanks, Saravanan M S Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
IFB executive plus — NOT WORKING
My ifb machine is not working. urgently need servicemechanicmy adress
balasubra manian
15-1 jothi nagar
udayarpalayam
THAMMAMPATTY -636113.
GANGAVALLI TK
SALEM DT
IFB executive plus — AMC
I complained for repair at least 07 times which is under AMC till date no one has attended my complaint i want my AMC money back, i hope concerned authorites will look into my case and punish the culprits .I appeal all not (R) not to go for AMC at any costIFB executive plus — Outlet pipe not working
Sir,Since 10 days the our washing machine is out of order. We have given complaint on 07.10.10. No response. Again telephoned on 11.10.10. On 13.10.10 one Techn attended but due to power failure not rectified. Till date not rectified. Our machine is under AMC for Rs.2,057/-. Machine No.010652.
It is very unfortunate to say that your maintenance service is very poor. Due to fully automatic we are unable to do anything with the machine. This is not first time. Every time your technicians are taking minimum 10 days to rectify the problem. It is very bad for your biggest company.
Kindly advise the concerned to attend the problem immediately to keep your promise as "service within 24 hours" .
Thank you very much.
KBR Murthy, 102/GF, Ashish Estates,
Desapatrunipalem, Visakhapatnam.
Mobile No.[protected]
IFB Executive Plus — Outlet pump not working
Sir,Our IFB washing machine No.010652 is not working since 15 days. Complaint lodged vide No.5239687. Our machine is under AMC contract for Rs.2,057/-. After several reminders one Techn has identified the problem and not rectified due to power failure. Till date not attended / rectified.
It is regret to say that this is not first time, every time your maintenance personnel taking 15-20 days to rectify the problem. This is very bad for your big brand company. Kindly look into the matter and do needful immediately. Kindly keep the promise as "service within 24 hours"
Thanking you,
KBR Murthy, 102/GF, Ashish Estates, Desapatrunipalem-531021, Vizag, AP.
Mobile: [protected]
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+91 88 5376 9434
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Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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IFB executive plus — programme working not properly
Since purchasing Machine we could not use the machine properly due to so many complaint. Inefficient technician came and open the door and doing some thing and gone away. During the time he could not find the fault now a day itself. Till the date now i was complaint to service office and also Head office, (last ticket number 2397232 and 2428244) but But not yet come any efficient technician. What can i do. If you not send efficient technician finally i go to Consumer court. No other way.The technician also broken my machine door also. I was report so many times, but not Responsible