[Resolved] IFB Home Appliances — Customer Complaint Canceled without rectification

ravi7368

from Mumbai, Maharashtra

Address:

Tamil Nadu

I have Lodged the complaint on 03/4/13 for Door lock problem to customer care and the complaint Number is 10421132. I was told it will be resolved in 48 hrs. But no body responded from the service side. Again I called on 05.04 and I was told they will come next day but there was no response.And It continued on 06th and 07th. But today I was told the complaint is cancelled. I did not get proper response from them about the cancellation and they are not aware why it is cancelled and who has cancelled, I want immediate response from IFB home appliances.

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Mar 29, 2017

Complaint marked as Resolved

Verified Support

Apr 09, 2013

IFB Industries Customer Care's response Dear Mr. Rengasamy,

Sincere apologies for the inconvenience caused. We have escalated your complaint to our branch office, and will revert shortly.
I will personally follow up with you to see if your complaint has been resolved to your satisfaction.

IFB Team.

Verified Support

Apr 15, 2013

IFB Industries Customer Care's response Dear Mr. Rengasamy,

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.

In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com . Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team.