[Resolved]  IFB / IFB Diva — Non repair

Address:

West Bengal

The complaint was registered with local dealer on 10 Sep'12. Issue is that the lock of the washing machine is broken. The service person came and took the lock away; saying it will take max 6-7 days. However, after multiple followup and assurances every day; it has not yet been fixed. And we receive excuses like technician is not well, etc.

I want to tell you that this treatment for customers doesnt speak of international standards of IFB. I am fed up of following up with the local people and want to tell now in case the Machine doesnt get fixed by 26th Sep - tomorrow; i will lodge a formal complaint in Consumer Forum. Additionally, will defenitely post on my facebook account that what kind of service IFB gives.

The Complaint no is - 3249 (Concord Services - [protected], [protected])

My contact Details - Shilpa Chandil [protected]